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Microsoft Business Operations is responsible for the contracting, performance management, and continuous improvement execution activities for all outsourced global service providers supporting a wide range of business units within Operations Service Center (OSC).

Our mission is to empower the OSC stakeholders with a range of data products and technical solutions to help them gather deeper insights and intelligence to make better decisions to run their business.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about OSC - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards impactful work.

We make doing business with Microsoft easy.

The **Business Insights Manager** within the **OSC** team is responsible for leveraging data and analytics to drive strategic decisions, operational excellence, and business growth. This role involves managing and analysing complex datasets, developing insightful reports, and delivering prescriptive analytics to support a wide range of business functions.

The Business Insights Manager will collaborate closely with cross-functional teams including **Engineering** , **Global Transact Services** , **Consumer Operations** , **Vendor Operations** , **Launch** , **and other support organisations** to ensure data accuracy, consistency, and relevance. The role is pivotal in enabling:

+ Fast, trusted, and easy transactions for customers and partners, contributing to a differentiated customer experience.

+ Revenue acceleration, market share growth, and AI adoption, while managing risk—supporting the goal to partner for growth.

+ Productivity, quality, and speed gains through AI and continuous improvement, aligning with the mission to supercharge operational excellence.

+ Building a high-performing, AI-powered organisation that fosters a growth mindset, innovation, and inclusive culture.

+ Proven experience in cross-team collaboration and stakeholder engagement.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ **AI and CI Excellence:** Demonstrates a growth mindset and actively builds AI and Continuous Improvement (CI) capabilities to deliver impactful reports and dashboards that supercharge operational excellence—enhancing speed, quality, and decision-making. Continuously upskills to contribute to a high-performing, AI-powered organisation. Champions a culture of innovation and inclusivity by encouraging all voices, setting a high-performance bar, and driving collective learning and adoption of AI+CI across teams.

+ **Data Management:** Build and maintain data pipelines, ensuring resources have continued parity across their resources and data consumption

+ **Technical Acumen:** Promote increased technical acumen and self-sufficiency across all teams. Act as a reliable and trusted point of contact in OSC relatedCustomer Relationship Management(CRM) and data, empowering business stakeholders to make data driven decisions.

+ **Reporting:** Develop and manage Power BI solutions enabling key operational metrics and dashboards to manage the business. Identify and consolidating common needs across multiple business groups and process teams and driving prioritisation of most impactful efforts aligned to OSC strategy.

+ **Data Insights:** Enable teams through reporting to identify trends and operational insights. Prepares business users for change due to changes in CRM, processes by providing new reporting to support the new design.

+ **Security Management:** Identify and address security risks and concerns related to data, reporting, and access management

+ **Partnership and Collaboration** : Coordinating and aligning large scale deliverables across both CRM platform and data engineering teams into an end-to-end product, as well as agile self-driven delivery of capabilities and insights

+ **Thought Leadership** : Leveraging data and analytics to drive innovative business strategies and decisions. Inspire and guide teams to adopt a data-driven approach, fostering a culture of continuous improvement and operational excellence. Share insights and practices across the organisation to enhance overall business performance and customer engagement. Provides trusted voice at the decision-making table for both business and technical teams. Identifies challenges and opportunities with an in-depth understanding of the business, technology, and solution delivery. Advocates for decisions that make the highest use of resources to achieve overall business strategic objectives.

+ **Presentation of Results** : Effectively communicates insights through compelling presentations and data storytelling that support data-driven decision-making. Identifies opportunities to improve the efficiency and impact of reporting and presentations. Guides others to ensure results are presented in a way that is accessible, accurate, clear, and relevant—tailored to influence decisions for the intended audience(s).

+ **Other:** Embody our culture and values

Qualifications

Required Qualifications:

+ Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement

+ OR equivalent experience.

+ 4+ years Power BI and other data visualization tools

+ OR equivalent experience.

Preferred Qualifications:

+ Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement

+ OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement

+ OR equivalent experience.

+ Design thinking enables synthesizing of many ideas into big-picture view with connections between business intention and action.

+ Ability to lead/drive projects across a variety of cross-group stakeholders effectively to drive results.

+ Embraces continuous improvement and new ways of doing things, navigating in a dynamic and often ambiguous environment and while providing structure and organizational leadership to drive transformational change.

+ Proven communication and collaboration skills – proven written and verbal communications. Ability to document and speak to business requirements for both IT/Engineering and business consumption.

+ Team player – leverage and contribute effectively to the work of others and works well in matrixed team environment. Inquisitive nature, with analytical acumen and data lookup and business/data analysis abilities.

+ Experience developing data flow diagrams using business and data analysis to determine data flow characteristics and data model requirements.

+ Experience modelling AS IS and TO BE processes using a variety of tools and techniques.

+ High level understanding across Microsoft technology stack (Azure Data, Dynamics CRM, and Power Platform capabilities) and how to leverage them to drive intelligent support and data driven experiences.

+ Proven experience in data management and analytics.

+ Proven technical acumen and collaboration skills.

+ Ability to manage multiple projects and prioritize tasks effectively.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 5, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .