• Senior Manager, Workplace Engineering

    Vanguard (Wayne, PA)


    As the M365 Platform Owner, you will:

    Strategic Leadership

    + Define and execute the roadmap for Messaging and Collaboration technologies across the enterprise.

    + Serve as the primary owner of the Microsoft 365 platform, ensuring alignment with business goals and user experience expectations.

    + Partner with Security, Compliance, and Infrastructure teams to ensure secure and resilient collaboration services.

    Platform Management

    + Oversee the administration and optimization of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Viva, and related services.

    + Manage licensing, capacity planning, and service health across the M365 ecosystem.

    + Lead incident response and root cause analysis for messaging and collaboration-related outages or performance issues.

    Innovation & Modernization

    + Drive adoption of new M365 features and capabilities, including Copilot, Loop, and Viva modules.

    + Evaluate and implement third-party integrations and automation to enhance collaboration workflows.

    + Stay ahead of Microsoft roadmap changes and proactively plan for feature rollouts and deprecations.

    Governance & Compliance

    + Establish and maintain governance policies for Teams, SharePoint, and Exchange (e.g., naming conventions, lifecycle management, retention).

    + Ensure compliance with data protection regulations and internal policies.

    + Collaborate with Legal and Risk teams on eDiscovery, litigation holds, and audit requirements.

    Team & Vendor Management

    + Lead a team of engineers and administrators supporting M365 services.

    + Manage vendor relationships, including Microsoft Premier Support and third-party solution providers.

    + Provide mentorship and career development for team members.

     

    Qualifications & Requirements

    Required Experience

    + 8+ years of experience in IT infrastructure or collaboration technologies, with 5+ years focused on Microsoft 365.

    + Proven leadership in managing enterprise-scale M365 environments.

    + Deep expertise in Exchange Online, Teams, SharePoint Online, and OneDrive.

    + Experience with Microsoft Entra ID (Azure AD), Intune, and Power Platform is a plus.

    Skills & Competencies

    + Strong understanding of M365 architecture, licensing models, and service dependencies.

    + Excellent communication and stakeholder management skills.

    + Ability to lead cross-functional initiatives and influence at all levels of the organization.

    + Analytical mindset with a focus on continuous improvement and automation.

    Certifications (Preferred)

    + Microsoft 365 Certified: Enterprise Administrator Expert

    + Microsoft Certified: Messaging Administrator Associate

    + ITIL Foundation or equivalent process knowledge

    + Undergraduate degree in a related field or the equivalent combination of training and experience.

     

    Special Factors

     

    Sponsorship

     

    Vanguard is not offering visa sponsorship for this position.

     

    About Vanguard

     

    At Vanguard, we don't just have a mission—we're on a mission.

     

    To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

     

    How We Work

     

    Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.