"Alerted.org

_South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors._

Pay Rate: Hourly $22.80-$27.50/Annually $47,424.00- $57,200.00

Job Title: Staffing Coordinator

Revision: 0006

Job Code: 700266

Shift: Monday- Friday 8am-5pm

FLSA: OT Eligible

Hybrid? N

CPF Level: TB3

Dept.: STB&T Planning Ops

Business Unit: STB&T

General Summary

Under general direction of the Assistant Director, Planning Operations, assist in preparing and coordinating staff schedules for the various areas of Donor Services to include Mobile Operations, Fixed Sites, and the Victoria Facilities’ Donor Services department.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

Assist with the preparation of the weekly schedule to ensure efficient staffing of Donor Services employees assigned to Mobile Operations, Fixed Sites, and the Victoria Facility including staff assignments for training programs, competency testing, and other required assignments.

Respond appropriately to situations like absenteeism, greater than expected donor turnout, or other unforeseen circumstances to ensure timely, efficient changes in staffing requirements.

Analyze staffing needs and determine optimum staffing levels for daily operations.

Prepare appropriate reports for management review to include DaSH Rate analysis and opportunities for improvement (i.e. cost savings, improvement in service delivery, and staff quality of life).

Be able to articulate rationale for “last minute” staff assignment to various audiences based on expected business outcome of operations.

Answer phone calls received in the staffing office.

Consistently responding appropriately—exhibiting courtesy and dialogue facilitating effective problem resolution.

Will need to appropriately negotiate staff requests (Donor Recruitment and Donor Services) in what can be stressful situations given inherent competing interests among sales/production/personal preferences.

Timely and effective decisions must be professionally communicated to all parties, involving supervisor(s) when appropriate.

Prepare and maintain accurate records and reports.

Compile and disseminate data required for the verification and processing of employee time for payroll and

attendance purposes.

Maintain a courteous and professional relationship with internal/external customers, co‐workers, and management.

Maintain a close working relationship with Donor Services and Donor Recruitment management.

Attend meetings and training programs as required.

Performs other duties as assigned.

Non‐Essential Tasks

Run departmental errands as directed.

Education

Requires a high school diploma or general equivalency diploma.

Experience

Requires three or more years of clerical training or related experience.

Requires experience in coordinating and negotiating cross functional departmental agendas and schedules.

Prefer blood center experience.

Knowledge

Must acquire a knowledge of all staffing policies and requirements.

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

Must be capable of accurately entering data into the computerized staffing program.

Must have strong computer skills.

Must be able to print and write legibly.

Abilities

Must be able to keep information confidential.

Must be able to make decisions based on predetermined criteria.

Must be neat in appearance and well groomed.

Must be professional, detail oriented, self‐motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

Must maintain good working rapport with all departments.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click here . STBTC maintains a Tobacco & Drug-Free Workplace.