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Job Profile Summary

This position serves in a lead role and monitors and operates security infrastructure to include, closed circuit camera systems, alarm panels, radios, and mass communication. Responsible for the creation and maintenance of computer-aided dispatch records for assigned areas(s). Supports the organization in fulfilling the mission, vision, and values of Logan Health.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications:

+ Minimum of two (2) years’ experience in healthcare, fire, EMS or law enforcement dispatching required.

+ Computer proficiency as evidenced by pre-employment CritiCall Public-Safety Dispatcher Pre-Employment Testing required. Testing includes typing, general medical terminology, ten-key data entry and proof reading.

+ Previous customer service experience required.

+ Possess ability to manage a fast paced and stressful work environment to include managing hospital responses to critical code calls required.

+ Ability to multi-task and manage multiple inputs on critical calls required.

+ Possess an understanding of the confidentiality laws that govern the provider-patient relationship, including but not limited to HIPAA guidelines required.

+ Previous experience in healthcare, fire, EMS, or law enforcement dispatching preferred.

+ Experience working with multifaceted technologies, i.e. telephones, computers, and sophisticated computer programs preferred.

+ Promotes excellence through setting high standards and providing high quality outcomes.

+ Ability to act with integrity, kindness, and exhibit empathy.

+ Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.

+ Commitment to working in a team environment and maintaining confidentiality as needed.

+ Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

+ Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

+ Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

+ Answers priority line calls and initiates response for all incoming Code Events, Alarm Activations and other requests.

+ Obtains complete information necessary to determine urgency and need for dispatching security, maintenance and/or medical response.

+ Ensures emergency procedures are followed with the appropriate notifications per department procedures.

+ Continuously monitors the Security and Maintenance radio channels, alarm panels, surveillance cameras, and electronic security systems.

+ Answers, evaluates and prioritizes incoming calls on administrative lines seeking assistance per department procedures.

+ Utilizes a computer-aided system, telephones, computer databases, and maps to communicate effectively.

+ Communicates professionally with appropriate stakeholders to obtain and disseminate information.

+ Identifies areas of concern and makes strategic recommendations for improvements to assigned leadership.

+ Ensures compliance with entry and modification of On Call schedules for associated departments and clinics. Assures schedules are entered in the designated system accurately and timely.

+ Coordinates available resources to improve response to routine and emergency calls.

+ Lead may be expected to perform one (1) or more of the following tasks regularly:

+ Creates work schedule and assigns employees to specific work tasks.

+ Trains or coordinates the training of assigned staff.

+ Oversees and coordinates successful completion of employees’ competency assessments and required training.

+ Acts as point-of-contact/subject matter expert for employee questions about expectations and processes.

+ Assists in interviewing job candidates.

+ Leads or coordinates compliance and quality efforts.

+ Other duties as assigned at the discretion of management, excluding issuing corrective actions or administering performance evaluations.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Day Shift - 12 Hours (United States of America)

Schedule: Day Shift, 36 hours per week, 12 hour shifts

Logan Health operates 24 hours per day, seven days per week. Must be willing to work varied shifts, weekends, and holidays as needed to keep the department staffed appropriately. Rotation of on call availability with other staff may be required.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

+ Criminal background check

+ Reference checks

+ Drug Screening

+ Health and Immunizations Screening

+ Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.