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Overview

Lighthouse is a strategic program designed to establish **executive-level partnerships** with a select group of Intuit’s most strategic enterprise customers. These customers represent the ideal profile to drive business growth and innovation. Lighthouse customers are **early adopters** who participate in beta programs, co-create solutions, and provide valuable feedback to shape next-generation Intuit products. The program is central to enabling Intuit's C-suite to deliver on **key commitments** , innovate for enterprise workflows, and drive adoption of the complete Intuit ecosystem. Lighthouse codifies learnings, develops scalable and repeatable processes, and fosters a new way of engaging with top-tier enterprise accounts through deep partnership and **customer-first design.**

What you'll bring

+ 5+ years of experience in **Solutions design, product design, or interaction design** , including a proven ability to execute end-to-end design processes in dynamic environments.

+ Demonstrated success in **enterprise design or B2B systems** , working on complex workflows to address multi-stakeholder requirements.

+ Strong experience creating artifacts like **wireframes, prototypes, customer journeys** , and interaction diagrams for **enterprise-grade SaaS platforms.**

Customer-Centric Expertise:

+ Proven experience in customer-facing roles, particularly with **enterprise accounts or external stakeholders.**

+ Skilled at **conducting user research and problem discovery** to gather actionable insights, working with high-value customers to improve workflows and processes.

+ Ability to **engage directly with C-suite executives** and present designs, concepts, and ideas with confidence and clarity.

Collaboration and Problem-Solving:

+ Proven ability to work in **cross-functional teams** , balancing customer needs, technical feasibility, and business goals.

+ Experience working alongside engineers, PMs, and leadership to align roadmaps with customer-driven solutions.

+ Thrives in rapidly evolving, high-stakes environments where ambiguity is common and problem-solving is essential.

Technical Skills:

+ Expert proficiency in tools like **Figma, Sketch, or Adobe XD** for wireframing and prototyping.

+ Knowledge of **design systems and technical feasibility considerations** , including APIs and scalable design patterns.

+ Familiarity with frameworks like Miro, Lucidchart, or other visualization tools is a plus.

Communication and Influence:

+ Exceptional **verbal and visual communication skills** , with the ability to create compelling narratives for stakeholders ranging from executives to engineers.

+ Strong ability to build alignment and influence decisions by modeling customer-first principles.

How you will lead

+ Collaborate with **C-Level Executives and Enterprise Customers** :

+ Partner directly with Intuit’s C-suite and strategic enterprise accounts to deeply understand customer workflows, processes, and pain points.

+ Participate in **onsite engagements** with high-value customers to conduct discovery, map end-to-end workflows, and co-create solutions that address technical deficits and unlock new capabilities.

+ Deliver **Enterprise-Grade Solution Designs** :

+ Lead the creation of design concepts, including **low- and high-fidelity prototypes, wireframes, customer journey maps, and user flows.**

+ Work on **live design iterations** during customer engagements to demonstrate how Intuit products (IES, QBO Advanced, Workforce Solutions, etc.) can transform enterprise workflows and drive efficiency.

+ Develop user-centered designs that ensure adoption of the full Intuit product ecosystem and support long-term enterprise growth.

+ **Foster Cross-Functional Collaboration** :

+ Work with Solutions Engineers, Product Managers, and Customer Success teams to design **scalable, technically feasible solutions** that align with enterprise needs.

+ Incorporate feedback across all stages of engagement—from customers and Intuit’s internal stakeholders—to refine designs.

+ Act as the **Design Voice in Strategic Roadmaps** :

+ Translate customer findings and feedback gathered during problem discovery into actionable input for Intuit’s product teams.

+ Advocate for customer-first design principles to influence the direction of Intuit’s AI/BI, workflow automation, and integration capabilities.

+ Enable **Scalability and Reuse** :

+ Codify insights from individual engagements into **reusable playbooks** and design artifacts that streamline future enterprise engagements.

+ Build frameworks for **vertical-specific solutions** (e.g., accounting, construction, retail) that accelerate design and decision-making for similar customers.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $ 136,500.00 - 184,500.00

Southern California $ 117,500.00 - 159,000.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.