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Director of Clinical Training and Quality (Remote) 2025-1448 Strong Internal

Pittsburgh, PA, USA

Medical Services

Full Time

Description

Director of Clinical Training and Quality - Remote

Are you passionate about leading impactful training programs that ensure compliance and effectiveness? Do you thrive in a collaborative environment where you can work closely with program management and clinical teams? If so, the Clinical Training Manager role might be the perfect fit for you!

Director, Clinical Training and Quality Assurance leads NVRS training and quality assurance programs, managing teams of clinical and quality specialists. Ensure staff and contractors meet organizational and federal standards through effective training and continuous quality improvement. Oversees development and delivery of training materials, maintains compliance records, and serves as the main contact for procedural inquiries. Collaborates across departments and supervises work product review teams within the Central Management Unit.

Duties and Responsibilities

+ Provide leadership and guidance to the Clinical Training, Quality Assurance, and Work Product Control Teams, ensuring alignment with organizational goals and federal program requirements.

+ Ensure the training department actively supports organizational and programming Quality Management Activities.

The director will:

+ Collaborate with the Quality Management team to evaluate Contractor performance data to identify group and/or individual training needs on an ongoing basis.

+ Ensure all NVRS colleagues and contractors receive appropriate training when there are policy and procedural changes.

+ Prepare and conduct corrective action training when it is determined to be necessary.

+ Prepare and administer a FECA knowledge assessment to establish colleague competency before beginning case assignments.

+ Organize and prepare training materials and/or educational programs for NVRS Colleagues and Contractor FNs and RCs.

+ Work with the Contract Manager, QCA, and Federal Program Managers to determine the additional training needs on a group or individual basis.

+ Review existing or develop new documentation, reference guides, training manuals, and other training material as may be required, and in coordination with FECA.

+ Maintain training records for individual employees.

+ Provides initial and ongoing training to ensure the quality of products provided to the Government.

+ Supervise a team of Work Product Review specialists.

+ Provides targeted training to Contract FN/RCs when policies change or a need arises.

+ Handles routine inquiries from colleagues and contractors on procedures, timelines, and work product requirements.

Qualifications

+ A bachelor's degree in nursing, education, healthcare, or a related field is preferred. An advanced practitioner certification or a master's degree is also preferred.

+ Minimum 8 years of experience in education, leadership, or training & development and evaluation as a nurse case manager, vocational rehabilitation counselor, or in a workers' compensation claims environment.

+ Minimum 10 years of direct experience supporting Federal Employees Compensation Act programs that provide workers’ compensation benefits to federal employees who sustain work-related injuries or illnesses.

+ Preference for Federal Government Program experience

+ Proficiency in computer use, including Microsoft Office, Word, PowerPoint, Excel, and Outlook, strong analytical skills in interpreting data, and the ability to multitask effectively.

+ Must be well organized, efficient, and able to work independently and within a team.

+ Responsible for having reliable High-Speed Cable or Fiber Optic Internet service and an Internet Router in an established home office.

+ Must have Excellent Communication Skills via Phone, email, Text, Verbal, Documentation Skills, and the ability to create and complete comprehensive, accurate, and constructive written reports.

+ Prior to training, candidates must be able to pass a preliminary credit and background check

+ The ability to obtain and maintain public trust, federal security clearance(s)

+ Ability to travel occasionally for meetings and onsite training.

For a career path that is both challenging and rewarding, join Sedgwick Government Solution’s talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees and their customers. At Sedgwick Government Solutions, caring counts®. Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others.

Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors, including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($90,000 - $100,000). A comprehensive benefits package is offered, including but not limited to medical, dental, vision, 401 (k) and matching, PTO, disability, and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

To be considered for this position, please submit a resume and complete the application.

_The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required._

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions, and no fee will be paid if person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.

_Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer_

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) (http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf) . This regulation prohibits discrimination against qualified individuals based on disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) (http://www1.eeoc.gov/employers/upload/eeoc\_gina\_supplement.pdf) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick

Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts®; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com Privacy | Sedgwick (https://www.sedgwick.com/privacy/) Terms and Conditions | Sedgwick (https://www.sedgwick.com/termsandconditions/)