• Bilingual Client Relations Coordinator

    Insight Global (Federal Way, WA)


    Job Description

    Insight Global is hiring a remote Client Relations Coordinator for an online healthcare education platform. This role is full time Monday-Friday 8-4:30pm PST. Must speak bilingual Spanish.

    Overview:

    This role will report to the Associate Director of Customer Relations and operate as a client support specialist. Responsibilities will include a handling incoming calls, emails and chat communications. Clients range from patients, practitioners and students in the healthcare field inquiring about the organization, service offerings and more. Must have prior customer service experience in the healthcare industry and effective communication skills.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    -Bilingual Spanish fluency

     

    -2 years minimum in a customer service role working directly with end clients

     

    -Ability to handle 100-200 incoming calls, emails and chats per week.

     

    - experience interacting with healthcare clients

     

    -Proven ability to learn new technologies Associates Degree

     

    Experience with technologies such as HubSpot, CRM, Box, Airtable or Asana