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Job Description

A client is looking for skilled technical support folks to be on-site at their office in Newark, Caifornia. The team needs to perform several tech refreshes as well as other hardware and application projects.

Responsibilities:

* Maintain an up-to-date inventory list of all laptops, including purchase dates, warranty status, and current user assignments.

* Validate the status of devices with end users three months before they reach their designated refresh period.

* Coordinate with end users to schedule convenient times for device swaps.

* Back up user data and preferences to ensure a seamless transition to new devices.

* Deploy new laptops with necessary software and security configurations.

* Assist users with the setup and transfer of their data to new devices.

* Address any issues reported by users and prioritize cases based on severity and laptop age.

Perform emergency swaps in urgent cases to minimize downtime.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Qualifications:

* A minimum of 3 years of experience in IT support or a related field.

* Strong customer service skills and the ability to communicate effectively with technical and non-technical staff.

* Experience with desktop OS, application, and network troubleshooting.

* Just basic helpdesk

* Experience with a ticketing system like Jira or Service Now

* Exceptional organizational skills and the ability to balance multiple projects simultaneously while meeting deadlines. * InTune experience