• Desktop Technician

    Insight Global (Kansas City, MO)


    Job Description

    Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Plaza area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve software, hardware, O365 and mobile device issues. This position will also be responsible for some conference room set up as well as desk moves. The ideal candidate will have a desktop technician background possessing high quality customer service skills. This position is looking to start ASAP.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Must haves:

    3 years of experience in an IT support or desktop support role

    3 years of experience with Tier 1 troubleshooting

     

    Cisco or Webex, Teams, Zoom

    Microsoft Office products

    3 years of experience with any ticketing system

     

    Client uses Sys-Aid

    Remedy, Jira, ServiceNow are suitable alternatives

    3 years of experience with deskside support

     

    Hardware setup, conference room set up, monitor/desk set up

     

    Previous Audio/Visual technician experience

     

    Proficient in Microsoft Office365

     

    Windows support

     

    Strong time management skills and ability to function at a high level

     

    Experience with VDI environments and troubleshooting them

     

    Citrix

     

    Experience with Conference room set up/Audio Visual Support Previous experience with Mobile Device Management

     

    Microsoft Intune

     

    Active Directory

     

    Mac Support