"Alerted.org

Schedule

Full Time: 80 Hours/Biweekly

Hours: 3:00pm - 11:00pm

Rotating Weekends and Holidays, Required

General Summary

Provides on-site leadership for the Public Safety Operations Center, directing real-time monitoring, dispatch, and mass-communication activities that protect patients, visitors, workforce members, and property across all WellSpan locations. Guides technicians, maintains situational-awareness technology, and ensures rapid coordination with internal public-safety teams and external emergency-response agencies.

Duties and Responsibilities

Essential Functions:

+ Leads operations center shifts by assigning workloads, coaching and training security operations technicians, and adjusting staffing to meet system-wide call, radio, and alarm volume.

+ Supervises continuous CCTV, alarm, and geolocation monitoring for all facilities and WellSpan workforce members in the community, escalating incidents according to established protocols.

+ Dispatches security patrols, EMS ambulances, and other public-safety resources through computer aided dispatch and radio systems, and contacts county 911 centers when police, fire or EMS assistance is required.

+ Directs mass communication alerts for severe weather, external threats, or critical infrastructure disruptions, ensuring clear, timely messaging to affected areas.

+ Maintains operational readiness of cameras, radios, dispatch consoles, and incident management software, initiating service tickets and interim work business continuity planning when malfunctions occur.

+ Reviews incident reports and computer aided dispatch logs for accuracy, completeness, and timely closure; identifies performance trends and implements corrective actions.

+ Participates in after-action reviews of critical incidents, assisting in the development of improvement plans and ensuring corrective actions are implemented.

+ Coordinates vendor access notifications and monitoring, ensuring adherence to established entry and escort protocols.

+ Participates in emergency management drills and live events, providing communications leadership and situational updates from the Operations Center.

+ Collaborates across Public Safety disciplines: security, property management, emergency management, and EMS, to deliver integrated, system-wide responses.

+ Mentors and evaluates operations center staff performance, providing feedback, coaching, and contributing to performance appraisals in coordination with Public Safety leadership.

+ Supports recruitment and onboarding of new Operations Center personnel by participating in interviews, selection, and initial training processes.

Common Expectations:

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

+ Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

+ Participates in projects, details, or assignments as assigned by the Vice President of Public Safety.

Travel Requirements:

+ Estimated Amount: 10% - Travel to sites across the system for protective details, trainings, meetings, or other supervisory reasons on an as needed basis.

Qualifications

Minimum Education:

+ High School Diploma or GED Required

Work Experience:

+ 1 year Experience in lead or supervisory position. Preferred

+ 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment. Preferred

Licenses:

+ Heartsaver CPR/AED within 90 days Required and

+ Certified Healthcare Security and Safety Officer Supervisor Level within 180 days Required

Courses and Training:

+ FEMA IS-100 and IS-200 within 90 days Required

Knowledge, Skills, and Abilities:

+ Excellent verbal and written communication skills.

+ Basic computer skills and Microsoft applications (Excel and Word).

+ Excellent interpersonal/communications skills.

+ Transcription skills.

Benefits Offered:

+ Comprehensive health benefits

+ Flexible spending and health savings accounts

+ Retirement savings plan

+ Paid time off (PTO)

+ Short-term disability

+ Education assistance

+ Financial education and support, including DailyPay

+ Wellness and Wellbeing programs

+ Caregiver support via Wellthy

+ Childcare referral service via Wellthy

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.