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Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Everyone at Cleveland Clinic is a caregiver. As part of our IT and cybersecurity team, you'll do more than explore and expand your discipline and skills - you'll impact patients everywhere by delivering world-class care. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing patients' lives.

A caregiver in this position works a hybrid schedule Monday - Friday from 8:00AM-5:00PM, with onsite requirement once per week at Cleveland Clinic Administrative Campus. A caregiver in this role will be required to travel within Northeast Ohio two times per month, and on-call requirements once every four weeks.

A caregiver who excels in this role will:

+ Complete routine support and designated project assignments.

+ Provide input to develop solutions.

+ Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.

+ Develop process flow charts and report on project status.

+ Support the development of information system requirements.

Minimum qualifications for the ideal future caregiver include:

+ Associate's Degree in Information Technology, Computer Science or a related field

+ Three years of IT experience in application development and support, end-user training or an operational or financial role utilizing the systems or data generated by the systems supported by this position

+ OR a High School Diploma/GED and five years of experience

+ OR a Bachelor's Degree and one year of experience

+ Completion of ITIL Foundations certification within 6 months of start date

Preferred qualifications for the ideal future caregiver include:

+ Microsoft, CompTIA or equivalent certification

+ Background with Epic EMR - particularly strong Bridges background

+ Working knowledge of scripting fundamentals (e.g. PowerShell)

+ Working knowledge of SQL

+ Working knowledge of Meraki Security Device (e.g. MX64)

+ Strong Excel Skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Ability to perform work in a stationary position for extended periods.

+ Ability to travel throughout the hospital system.

+ Ability to operate a computer and other office equipment.

+ Ability to communicate and exchange accurate information.

+ In some locations, ability to move up to 20 lbs.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $30.41

Maximum hourly: $46.38

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities