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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Are you ready to build the leadership engine that powers an entire organization?

We’re seeking a Director of Leadership Development to design, scale, and lead association-wide experiences that accelerate leadership capability across all levels from emerging leaders to senior executives. In this role, you’ll lead a small, agile team and create development solutions that support critical career transitions, including the shift from individual contributor to people leader, and from manager to director. You’ll also deliver targeted solutions for high-potential talent and executive development, ensuring our leadership pipeline is ready for the future.

This role calls for a forward-thinking and experienced leadership development professional who thrives in ever-evolving environments and leads with empathy and clarity. You’ll bring a proven ability to scale programs across complex organizations and a deep understanding of leadership transitions and growth moments. With a human-centered and evidence-based design approach, you’ll craft development experiences that resonate with the real needs, motivations, and challenges of today’s leaders - grounded in data, research, and behavioral insights. Every initiative will be aligned to business strategy and designed for measurable impact, leveraging insights to continuously refine and demonstrate effectiveness.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position is based in San Antonio, TX.

Relocation assistance is available for this position.

What you'll do:

+ Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption and stabilization.

+ Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs.

+ Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.

+ Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce.

+ Uses data, analytics and evidenced-based practices to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI).

+ Lead the development and implementation of innovative, scalable, and sustainable talent management solutions that drive economic value and contribute to the organization's overall success.

+ Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes.

+ Builds and oversees a team of talent professionals for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

+ Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

+ 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management)

+ 3+ years of experience leading others either formally in a managerial role, or informally as a project or team lead

+ Advanced knowledge of various talent management technology solutions

+ Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives

+ Proven ability to develop and implement strategic talent management initiatives

+ Proven ability and experience managing and influencing senior leaders and peer stakeholders

+ Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates

+ Stays attuned to advancement in research and practice and applies those insights to work

+ Experience driving and managing change in support of organizational or programmatic initiatives

+ Demonstrates a structured approach to problem solving while balancing competing priorities

What sets you apart:

+ Bachelor’s or master’s degree in Adult Learning, Coaching, Industrial/Organizational (I/O) Psychology

+ Track record of over-achievement in designing and delivering high-impact leadership experiences across organizational levels using a variety of modalities

+ Experience leading integrated high-potential or accelerator programs designed to fast-track readiness for targeted talent segments

**Compensation range:** The salary range for this position is: $143,320.00 - $273,930.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.