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Facilities Operations Center Dispatcher (4 Vacancies)

POSITION DETAILS

The City University of New York’s Department of Facilities Planning, Construction, and Management (FPCM), through its recently formed Office of Facilities Maintenance, Operation, and Emergency Response, will lead the university's shared facilities services operations.

The newly envisioned shared facilities services model will operate through the university’s four regional maintenance hubs, supported by the business and administration teams operating from the facility's central office. The strategic goal of the shared facilities services is to ensure a standardized, professional level of facility operations, and centralized oversight for the maintenance and upkeep of CUNY’s portfolio of 300 buildings and 26 million square feet of educational facilities.

The Facilities Operations Center Dispatcher is a key member of the Operations Center team and serves as the first point of contact for all facilities-related service requests across the University. Dispatchers are responsible for receiving, documenting, and coordinating both emergency and non-emergency maintenance requests during business hours, ensuring timely communication with facilities staff at all hubs.

This role ensures live response coverage between 8:00 AM – 5:00 PM, with dispatchers scheduled on shifts of either 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM.

Key duties include, but are not limited to the following:

+ Respond to facilities-related calls, emails, and Archibus requests; create and assign work orders.

+ Dispatch daily service calls and requests to the appropriate facilities personnel.

+ Coordinate service inquiries with management, trades, and hub staff.

+ Operate the Archibus CMMS system to log, track, and update all service activities.

+ Maintain accurate records and activity logs, including escalation of urgent issues to management.

+ Ensure calls are answered professionally and followed through to completion.

+ Communicate facilities-related emergencies promptly and effectively with hub management and the university community.

NOTES:

1. This position is on-site, 5 days a week

2. Location: Queensborough Community College, Facilities Services Hub, Bayside, NY.

QUALIFICATIONS

Minimum:

Bachelor's Degree required.

Preferred:

+ Extensive operational experience in facilities or service settings; strong knowledge of skilled trades communication and proficiency in Archibus CMMS.

+ Proven professionalism, phone etiquette, and customer service skills in interactions at all organizational levels.

+ Exceptional attention to detail with strong conflict, resolution, and problem-solving abilities.

+ Excellent listening and communication skills, with the ability to take initiative, manage complex situations, and convey information clearly.

+ Strong interpersonal skills with a demonstrated ability to build relationships and resolve challenges effectively.

+ Proficiency in computer-based data entry and email communication, with hands-on experience using Archibus CMMS.

+ Ability to work independently as well as collaboratively within a team environment.

CUNY TITLE OVERVIEW

Maintains and tracks fixed assets and equipment.

- Coordinates and communicates with Purchasing, Accounts Payable, Receiving, and Storeroom personnel to track and manage fixed assets inventories

- Conducts physical inventories of College property in accordance with established federal, state, and city policies and procedures

- Works with College Public Safety personnel to safeguard property and maintain proper equipment control

- Maintains systems and databases to track assets; prepares and reviews routine reconciliation reports

- Assists in proper equipment disposal, transfer and salvage activities following City, State, and Federal regulations, and in accordance with University policy

- Assists in records management

- May supervise personnel in conducting inventory and performing routine tasks

- Performs related duties as assigned.

Job Title Name: Facilities Property Coordinator

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

The salary range is **$68,668 - $74,754** commensurate with credentials, education, and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=31097&PostingSeq=1

Current CUNY employees are strongly encouraged to apply and must do so through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

October 31, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

31097

Location

Central Office