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Overview

SOSi is currently seeking an experienced Service Desk Technician to join our team in Fort Meade, MD.

Essential Job Duties

+ Assists users via phone and field support in a wide range of computer issues.

+ Installs, upgrades, and maintains desktop and portable computer hardware, software, printers, and peripherals.

+ Troubleshoots and resolves complex technical problems.

+ Enters and updates tickets into the automated trouble ticketing system; tracks trends andrecommends corrective actions; and ensures compliance with applicable security and property accountability requirements.

+ Interfaces with Network Operations team on integration issues and product research andinstallation testing.

+ Provides minor network cabling installations and modifications as required.

+ Other duties as assigned.

Minimum Requirements

+ Candidate must possess or be eligible for favorable T1 (NACI, national Agency Check) investigation.

+ DoD 8570.01 IAT level I (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) compliant or higher.

Preferred Qualifications

N/A

Work Environment

+ Working conditions are normal for an office environment.

+ Fast paced, deadline-oriented environment.

+ May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.