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Description We are looking for a skilled Sr. Customer Service Representative to join our team in Eden Prairie, Minnesota. In this Contract-to-Permanent position, you will play a key role in addressing customer inquiries and ensuring a smooth and satisfying client experience. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving in a collaborative environment.

Responsibilities:

• Respond to customer inquiries regarding orders with professionalism and accuracy.

• Investigate and resolve order-related issues by coordinating with internal departments such as logistics, billing, and warehousing.

• Maintain detailed and accurate records of customer interactions in the company’s CRM system.

• Escalate complex issues to senior team members or management for timely resolution.

• Proactively identify customer needs and recommend appropriate solutions or services to enhance their experience.

• Collaborate with internal teams to improve customer support processes and overall satisfaction.

• Meet or exceed key performance metrics, including response time, resolution rates, and customer satisfaction.

• Stay informed about company products, services, and policies to provide accurate and up-to-date information.

• Contribute to a supportive and collaborative team environment by sharing insights and suggestions for process improvements. Requirements • Strong written and verbal communication skills with the ability to convey information clearly and professionally.

• Proven ability to prioritize tasks and manage time effectively in a dynamic, fast-paced setting.

• Demonstrated problem-solving skills with a focus on customer satisfaction.

• Proficiency in Office Suite tools, including Excel, Word, and Outlook.

• Experience with major ERP systems or CRM platforms such as Dynamics SL.

• Familiarity with customer communication in industries like e-commerce, retail, or distribution is a plus.

• Ability to adapt quickly to new systems and workflows in a contract-to-permanent environment. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .