• Driveway Supervisor-Sell

    Lithia & Driveway (Dallas, TX)


    Dealership:L0397 Driveway Home Office

     

    Driveway

     

    Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

     

    Driveway Supervisor, SellThe Driveway Supervisor, Sell is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the Sell and Service process. This position will be responsible for reaching and maintaining assigned position metrics, objectives, and daily activities. The Driveway Supervisor, Sell will be assigned to oversee any of the following; Driveway Customer Service Agents, Team Leads, Support Specialists, etc. This individual assists in the training, and development of all positions they are assigned to oversee.Responsibilities

     

    + Administer training plans and development of assigned employees/positions

    + Manage department monthly objectives and daily tasks

    + Develop, train, and monitor customer engagement and follow-up word tracks

    + Systems expert for assigned positions

    + Create and define processes for Agent efficiency

    + Internal/external paperwork and documents for assigned positions

    + Executing correct cross department communication and process flow

    Skills and Qualifications

    + Strong attention to detail

    + Excellent communication

    + Active Listening

    + Time Management

    + 1 – 3 years of experience in a supervisor role

    Competencies

    + Does the right thing, takes action and adapts to change

    + Self-motivates, believes in accountability, focuses on results, makes plans and follows through

    + Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

    + Thrives on a team, stays positive, lives our values

    We Offer Best-in-Class Ind ustry Benefits:

    + Competitive pay

    + Medical, Dental, and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401 (K) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

     

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

     

    + Up to 1/3 of time: standing, walking, lifting up to 25 pounds

    + Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing