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Administrative Coordinator 3

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Administrative Coordinator 3

Salary

$2,387.00 - $4,089.00 Monthly

Location

New Orleans, LA

Job Type

Classified

Job Number

213488

Department

LA State Board-Medical Examiners

Opening Date

10/01/2025

Closing Date

10/9/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

We’re looking for anAdministrative Coordinator 3to serve as the first point of contact at the agency, creating a welcoming environment for clients, patients, and visitors and providing administrative support that keeps our front office running smoothly.

An ideal candidate should possess the following competencies:

+ Accepting Direction:The ability to accept and follow directions from those higher in the chain of command.

+ Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

+ Displaying Professionalism:The ability to recognize how your actions impact the perceptions of both you and your organization.

+ Focusing on Customers:The ability to serve the needs of those who support and/or rely on the services provided.

+ Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

This Administrative Coordinator 3 position is in our Licensure Division. This position provides comprehensive clerical and administrative support to the Licensure Department and reports directly to the Director of Licensure. This includes but is not limited to: greets and directs visitors to appropriate destinations, creates and maintains a daily visitors log (ensures that all visitors to the agency sign in and out), maintains employee and department directories, studies and familiarizes self with all practice acts, rules and regulations and statutes for licensure disciplines regulated by the Board, answers questions from applicants and/or licensees through phone or personal contact regarding rules, regulations, application completion, required documents, document submission due dates, etc.

Minimum Qualifications

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168060) .

Job Duties and Other Information

Job Duties:

As an Administrative Coordinator, you'll help create a positive first impression for every person who walks through our doors. In this role, you will:

+ Greets and directs visitors to appropriate destinations

+ Creates and maintains a daily visitors log. Ensures that all visitors to the agency sign in and out.

+ Maintains employee and department directories. Studies and familiarizes self with all practice acts, rules and regulations and statutes for licensure disciplines regulated by the Board.

+ Answers questions from applicants and/or licensees through phone or personal contact regarding rules, regulations, application completion, required documents, document submission due dates, etc.

+ Verifies credentials of licensees verbally over the phone or through personal contact with entities that include professional organizations, hospital administrators, health care entities, providers, other federal, state and local officials, general public and other licensing and/or certification entities.

+ Answers and routes incoming calls that require specialized assistance to a specific department within the agency.

+ Reviews, copies, prepares and directs correspondence and records to proper division. Ensures security processes are followed at all times. Maintains security by following procedures; monitoring the logbook, issuing visitor badges.

Position-Specific Details:

Appointment Type: Probational

Career Progression: This position does not participate in a Career Progression Group.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Theresa Warren

504-356-4253

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ 1= I have no experience and/or am uncomfortable communicating effectively

+ 2= I have limited experience or require assistance to communicate effectively

+ 3= I can communicate effectively

+ 4= I can communicate effectively and help others improve their communication

02

CE: Explain your rating by providing specific and relevant examples in the box below.

03

DPf: Rate your ability to display professionalism based on our definition: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ 1= I have no experience and/or am uncomfortable displaying professionalism

+ 2= I have limited experience or require assistance to display professionalism

+ 3= I can display professionalism

+ 4= I can display professionalism and help others improve their ability to display professionalism

04

DPf: Explain your rating by providing specific and relevant examples in the box below.

05

FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided.

+ 1= I have no experience and/or am uncomfortable focusing on customers

+ 2= I have limited experience or require assistance to focus on customers

+ 3= I can focus on customers

+ 4= I can focus on customers and help others improve their ability to focus on customers

06

FC: Explain your rating by providing specific and relevant examples in the box below.

07

What does “excellent customer service” mean to you?

08

What office equipment and software are you most comfortable using? (e.g., phone systems, scheduling software, Microsoft Office, etc.)

09

How do you greet visitors and make them feel welcome?

10

How do you respond when you don’t know the answer to a question from a visitor or caller?

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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