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We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do:

+ Act as a primary technical contact and escalation point within Shared Services for internal stakeholders and customers, focusing on SSO/SCIM, workspace migrations, webhooks, and frontend performance checks.

+ Triage and resolve medium-complexity technical issues; reproduce problems, perform root-cause analysis, and implement workarounds or relay requests to Product & Engineering.

+ Execute and coordinate workspace migrations and configuration tasks, validating integrity and data consistency before and after migration.

+ Help clients to implement, test, and troubleshoot SSO and SCIM integrations, working with identity providers and customer administrators.

+ Develop, validate, and troubleshoot webhooks and REST API integrations, and perform frontend troubleshooting.

+ Maintain runbooks, checklists, and knowledge base articles to improve speed and consistency of support across the global team.

+ Collaborate closely with Product Management, Engineering, and Customer Success to relay customer feedback, suggest product improvements, and ensure smooth handoffs for complex issues.

+ Continuously refine support processes to improve response times and resource allocation within Shared Services

What you will bring:

+ Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

+ 2 years of experience in a customer-facing technical role, such as Customer Success, Solutions Engineering, or Support, with a focus on working with Enterprise customers.

+ Expertise in authentication and authorization concepts, cloud technologies, SaaS platforms, and integration technologies (e.g. APIs, web hooks, and iPaaS solutions) is highly desirable. Knowledge in Enterprise Architecture is a plus.

+ Exceptional problem-solving and analytical skills with a proven ability to manage complexities.

+ Strong written and verbal communication skills in English.

+ Proven track record of leading technical discussions with customers, fostering trust, and driving customer satisfaction.

+ Ability to prioritize and manage multiple high-impact tasks, projects, and customer engagements.

+ Ability and willingness to travel to customer sites as needed

Meet your team:

The Customer Success Shared Services Team is a dynamic, globally distributed group based in Germany, the US, Slovenia and the Netherlands, recognized for its efficiency, collaboration, and positive team culture. By joining us as a Customer Success Engineer, you will be part of a vibrant and diverse team committed to helping our customers succeed. You will have the opportunity to make an impact and work with cutting-edge tools and technologies. Become an essential part of our success story as a Customer Success Engineer and apply now

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs\_and\_hiring/employee\_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

**Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 82000 - 139400(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical\_usage\_of\_AI\_in\_the\_recruiting\_process/?locale=en\_US) .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436319 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid