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CTG is seeking to fill an Endpoint Coordinator for our client in Rochester, MN.

Job Summary:

Endpoint Coordinators act as the primary customer liaison for all moves, adds, and change requests to the workstation environment.

Job Responsibilities:

+ Coordinate the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment.

+ Work directly with customers to evaluate needs for new service requests, preferred device configurations, product inquiries, and order changes or cancellations.

+ Gather, document, and evaluate specific customer requirements to ensure product orders are accurate, complete, and aligned with customer needs.

+ Order electronic equipment, troubleshoot any ordering issues, and collaborate with senior staff and/or Supply Chain Management to resolve issues while keeping customers updated.

+ Provide outstanding customer service through excellent interpersonal communication and effective time management in a team-based environment.

+ Apply project management skills to evaluate process improvement opportunities within the equipment order lifecycle, maintain thorough documentation, and clearly communicate workflows, procedures, and requirements to a diverse customer base.

Required Skills & Experience:

+ Excellent computer troubleshooting and problem-solving skills.

+ Strong understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) to evaluate requests and match needs with IT solutions.

+ Experience using ticket tracking software and related tools for documentation.

+ Flexibility with workloads to accommodate special projects, requests, and high-priority orders.

+ Working knowledge of PC and MAC computers, printers, scanners, and multifunction devices (hardware and software), as well as the ability to maintain tracking tools and documentation.

+ Ability to build and develop strong working relationships with internal and external customers.

Education:

+ High School diploma / GED with four (4) years of experience in project coordination, order fulfillment, or customer service.OR

+ Associate’s degree with two (2) years of experience in project coordination, order fulfillment, or customer service.OR

+ Bachelor’s degree with excellent computer troubleshooting and problem-solving skills.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Tana Stilloe at** **[email protected]** **.** Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $18.00 to $25.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.