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Departmental Supervisor 10; Data Operations

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Departmental Supervisor 10; Data Operations

Salary

$24.92 - $34.29 Hourly

Location

Dimondale, MI

Job Type

Permanent Full Time

Remote Employment

Flexible/Hybrid

Job Number

2701-25-23-17

Department

Treasury

Opening Date

09/29/2025

Closing Date

10/13/2025 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

+ Description

+ Benefits

+ Questions

Job Description

This position serves as the first line supervisor overseeing the daily activities of the Data Operations Unit. The primary purpose of this unit is to provide data entry and imaging functions to their customers throughout Treasury. Duties include establishing and maintaining unit goals and objectives, establishing, and maintaining performance metrics, setting priorities and directing the work of full-time and temporary employees to ensure timely processing of documents. Other duties include assisting in the transition to a paperless environment, establishing controls for data input, investigating and correcting errors, communicating daily with customers, and performing supervisory duties, e.g. time and attendance, leave approval, performance reviews, and disciplinary action, if necessary.

This position must understand the complexities of IBM DataCap imaging software, Siebel CRM, FileNet, SAP, and Power BI systems to oversee Data Operations testing and implementation of technology improvements.

Responsibilities will also include creating and analyzing reports and spreadsheets; developing procedures and training staff; developing and improving quality improvement and technology processes for the units.

Facility, Mail, and Data Operations is comprised of a motivated, hard-working, and inclusive team. If this position sounds like a good fit for you, and you are interested in joining our team, click on the link below to learn more.

Position Description (https://MCSC.state.mi.us/AgencyPDFs/Dept Sup 10.pdf)

Treasury Careers (michigan.gov)- Learn more about why Treasury is a Great Place to Work!

Required Education and Experience

Education

Educational level typically acquired through completion of high school.

Experience

One year of experience equivalent to an experienced-level technician, paraprofessional, or professional; Office Supervisor 9 and 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10.

Additional Requirements and Information

Please att ach a cover letter and detailed resume to your application.

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.

Hybrid Remote Work. This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. For remote work performance, this position requires a designated, secure, and appropriate workspace with reliable internet access (minimum 25 Mbps download, 5 Mbps upload). Remote work arrangements are subject to management approval and may be adjusted or discontinued at any time.

E-Verify. The Michigan Department of Treasury participates in E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary. Instructions and tips will be provided to all candidates scheduled for an interview using Microsoft Teams

AI. The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process, including, but not limited to, responses to application questions, and responses to interview questions or exercises.

Your application for this position does not guarantee you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results; however, all applicants can view their application status in their NEOGOV profile.

View the job specification at:

https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalSupervisor.pdf

The Michigan Department of Treasury is proud to be recognized at the Gold Level as a Veteran-Friendly Employer.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

DEPTSPV - Do you possess at least an educational level typically acquired through the completion of high school?

+ Yes

+ No

02

DEPTSPV1 – Do you possess at least one year of experience equivalent to an experienced-level technician, paraprofessional, professional, Office Supervisor 9 and 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10?

+ Yes

+ No

03

How many years of experience do you have interacting with customers to monitor trends and implement solutions to enhance the customer service experience?

+ None to less than one year

+ One to two years

+ Two to three years

+ Three to four years

+ More than four years

04

Please describe your experience interacting with customers to monitor trends and implement solutions to enhance the customer service experience. If you have no experience, enter N/A.

05

How many years of experience do you have writing procedures, policies, and work-flows?

+ None to less than one year

+ One to two years

+ Two to three years

+ Three to four years

+ More than four years

06

Please describe your experience writing procedures, policies, and work-flows. If you have no experience, enter N/A.

07

How many years of experience do you have in a high-volume production role requiring speed and accuracy to meet customer's deadlines?

+ None to less than one year

+ One to two years

+ Two to three years

+ Three to four years

+ More than four years

08

Please describe your experience in a high-volume production role requiring speed and accuracy to meet customer's deadlines. If you have no experience, enter N/A.

09

How many years of experience do you have supervising multiple staff to achieve departmental goals and objectives?

+ None to less than one year

+ One to two years

+ Two to three years

+ Three to four years

+ More than four years

10

Please describe your experience supervising multiple staff to achieve departmental goals and objectives. If you have no experience, enter N/A.

11

How many years of experience do you have leading employees by clearly communicating expectations to improve productivity?

+ None to less than one year

+ One to two years

+ Two to three years

+ Three to four years

+ More than four years

12

Please describe your experience leading employees by clearly communicating expectations to improve productivity. If you have no experience, enter N/A.

13

How many years of experience do you have managing conflict by applying appropriate interpersonal strategies to de-escalate tense or adversarial situations?

+ None to less than one year

+ One to two years

+ Two to three years

+ Three to four years

+ More than four years

14

Please describe your experience managing conflict by applying appropriate interpersonal strategies to de-escalate tense or adversarial situations. If you have no experience, enter N/A.

15

How many years of experience do you have using appropriate methods and a flexible interpersonal style to build a cohesive team that supports the achievement of team goals?

+ None to less than one year

+ One to two years

+ Two to three years

+ Three to four years

+ More than four years

16

Please describe your experience using appropriate methods and a flexible interpersonal style to build a cohesive team that supports the achievement of team goals. If you have no experience, enter N/A.

17

How many years of experience do you have working with data entry and/or imaging systems?

+ None to less than one year

+ One to two years

+ Two to three years

+ Three to four years

+ More than four years

18

Please describe your experience working with data entry and/or imaging systems and list the systems. If you have no experience, enter N/A.

19

Did you attach your cover letter and detailed resume to your application? (Failure to do so may result in your application being screened out.)

+ Yes

+ No

20

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed. Do you currently reside in Michigan or if offered the position, would plan to relocate to Michigan?

+ Yes

+ No

21

Do you understand this job requires working onsite on Tuesdays and Wednesdays?

+ Yes

+ No

Required Question

Employer

State of Michigan

Department

Treasury

Address

[email protected]

430 West Allegan Street

Lansing, Michigan, 48922

Phone

517-335-7508

Website

https://www.michigan.gov/treasurycareers

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