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Overview

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks, and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

As AI increasingly becomes a focus for Intuit, teams will need to conduct AI model evaluations (AIMV) prior to launching new models and updated versions of models for both customers and experts. To do this, a large pool of readily available expert resources across business segments is needed to ensure that generative AI responses are evaluated for quality and accuracy. Our goal is to ensure that we are industry leaders in offering ‘Expert Validated” AI support models in all of our products. This involves evaluating the models accuracy, relevance, completeness and coherence as foundational criteria to build trust and confidence in its predictions and outcomes. As we continue to thrive and evolve in the AI environment, as quickly as it changes, we are committed to setting the bar on what the AI validation industry standard should look like.

We are seeking a highly organized and experienced Program Manager to join our team. This role will be responsible for leading the oversight, coordination and governance of AIMV within the Expert Network. The ideal candidate will have prior experience with Artificial Intelligence, exceptional communication and organization skills and the ability to work well within cross-functional teams.

If you are a natural problem solver with excellent interpersonal skills and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

What you'll bring

+ 5+ years of program management experience, preferably in technology, product governance or customer/employee data and insights

+ Bachelor’s Degree or equivalent experience

+ Proficient with Google and/or Microsoft Office products (outlook, docs, spreadsheets)

+ Experience working with cross-functional teams in matrixed organizations

+ Preferred: experience with AI governance, financial services model risk or compliance-driven environments

Skills:

+ Excellent interpersonal and communication abilities

+ Organized and manages to deadlines well

+ Proven problem-solving and decision-making abilities

+ Ability to be analytical and engage in complex thinking

+ Ability to digest and apply dense instructional direction and guidance

+ Flexible and able to navigate new and/or changing conditions

+ Ability to communicate objectives, plans, status and results clearly

+ Excellent organizational skills and attention to detail

How you will lead

+ Program Leadership: Develop and manage the end-to-end AI Model Validation program, including frameworks, timelines, and KPI’s for validation readiness and performance

+ Cross-Functional Coordination: Partner with Data Science, Engineering, Capacity Planning, Service Delivery and others to align on validations checkpoints within business objectives.

+ Reporting: Establish reporting processes for validation outcomes, risks, and approval decisions to stakeholders

+ Change Leader: Drive adoption of model validation frameworks across the organization through training and documentation

+ Training: Develop and manage training plan and content for AI Model validation work for experts through automated and manual processes including tiered level training for more complex initiatives

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.