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Job Description

Insight Global is looking to hire a MARC Engineer -Incident Management Response (Night Shift) for one of their clients within the Data Center management space. Day to Day responsibilities will include:

The Monitoring, Analysis, Response, and Communication (MARC) Technician will have a direct impact on the overall customer experience. The MARC Technician will have the ability to assist the MARC team, to design solutions for complex problems, to assist & manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough timelines. The MARC Technician will help develop and execute plans to establish and complete department goals.

The MARC Technician will be responsible for the continuous remote monitoring of site conditions and triaging incoming alarms and incident alerts to establish a standardized response to critical issues across the portfolio. This role will also require the technician to assists MARC team and Management in providing both reactive and pro-active assistance to all operational facilities teams within the CyrusOne portfolio. The role has a direct impact on the sites, its productivity and operational success.

Responsibilities:

Assist in the strategic direction for facilities operations.

Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities.

Be part of a 24/7/365 team to monitor and assist sites with incident response and management. The MARC Technicians will assist in the incident management team's operational aspects in a way which protects, maintains, and improves the value of the data centers.

Assist in site incident investigation by utilizing structured problem solving to identify root cause of failures.

Demonstrate the ability to self-start, be responsive, and be creative when finding solutions.

Identify opportunities to improve quality, customer service and cost performance, and assist in the execution of approved plans.

Assist in the creation of reports and presentations for senior management.

Assist Management to ensure optimal roll out and training in standard tools, processes, and systems where possible.

Help create and implement BMS/EPMS training to include mechanical plant management, utilization validation, and report/trend generation.

To develop and maintain a good working relationship across all levels in the organization, being an ally to all.

Manage multiple project deliverables, requirements, and navigate complex situations.

Ability to prioritize and manage resources under high pressure

Assist in MARC led Root Cause Analysis.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Three to five (3-5) years of data center experience.

Experience with MARC (Monitoring, Analysis, Response, and Communication Technician).

Be able to work night shift (6pm - 6am).

Proven record of accomplishment for cultivating strong relationships with internal stakeholders, vendors, or customers.

Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.

Excellent communication skills, teamwork, organizational and problem-solving skills.

Proficient with Microsoft Office Suite and project management software.

Multilingual is a plus. High School diploma required.

Bachelor's degree in electrical, Mechanical, or other related engineering degrees preferred.