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Job Description

Insight Global is looking for an Associate Digital Content Manager for one of our clients, you’ll manage the full content lifecycle across knowledge, learning, and interaction domains. You’ll create and maintain multi-format user content that supports accurate, timely client interactions. This includes translating product changes into clear documentation, collaborating cross-functionally to validate and improve content, refining information architecture, and using analytics to drive self-service success. You’ll contribute to scalable systems and promote a knowledge-first culture while adapting to shifting priorities across projects.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 1–3+ years of content creation and maintenance in high-tech environments (preferably healthcare)

• Experience with platforms like Intercom, Confluence, MadCap Flare, Articulate, Xyleme, or Skilljar

• Ability to translate product updates (user stories, workflows, acceptance criteria) into clear documentation and learning assets

• Strong written and verbal communication skills with attention to detail and clarity

• Familiarity with product logic, basic API concepts, and contributing during the SDLC (software development)

• Analytical mindset using metrics (e.g., page views, CSAT, bot deflection) to guide improvements • Bachelor’s degree in information systems, Computer Science, Technical Writing, Learning Design, or related field

• Certifications in Knowledge Management, eLearning, Content Strategy, AI literacy, or API integrations

• Experience creating microlearning assets (how-to articles, walkthroughs, tutorials)

• Ability to improve engagement through better search success, course completions, or support deflection

• Learning agility and comfort with simple automation in authoring workflows