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Job Description

Project management role to lead and manage multiple initiatives related to command center service management transformation initiatives- specifically a Remedy to ServiceNow Transformation.

Support End to End Technology for programs and projects

Performs project management responsibilities relating to Information Technology implementations, upgrades, conversion and recovery

Role has direct and matrixed execution responsibility across all technology organizations as well as LOB Portfolio/Program Manager on the business side for delivering the program/projects

Manages multiple projects or a single major project

Partners with Program and Project Managers and SMEs to create business requirements for technology solutions

Assists with technology estimates, manage low to moderate complexity technology solutions for projects to a full-scale deployment in a live environment

Manages to timelines and communicate project status and has matrix management responsibility

Builds positive give and take relationships with stakeholders

Uses the right questions and tools to uncover root causes to business

Technical Project Management,

Executive communications (Written and verbal),

Microsoft Powerpoint/Word,

High level understanding of financials,

process oriented

Responsible for overseeing a series of projects of moderate to high complexity within a single or multiple department(s) within a business unit

Assess and advise on improving process and methodologies of current project management implications throughout projects' timelines; including development of strategies, readiness assessment, development of training and communications

Works with project managers to identify redundancies and duplications of efforts across projects and eliminate

Able to motivate project managers to build cooperative work teams

Comprehensive knowledge of business units functions

Strong communication skills to work with senior management to deliver requirements

Strong analytical, problem solving, quality management, and organizational skills

Comprehensive understanding of project management theory and team dynamics

Proven ability to effectively collaborate with others, initiate action and adapt to change

Proven ability to make tough decisions and accept challenging assignments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Able to motivate project managers to build cooperative work teams

Comprehensive knowledge of business units functions

Strong communication skills to work with senior management to deliver requirements

Strong analytical, problem solving, quality management, and organizational skills

Comprehensive understanding of project management theory and team dynamics

Proven ability to effectively collaborate with others, initiate action and adapt to change

Proven ability to make tough decisions and accept challenging assignments

MS Office

Agile Methodology

7+ years Program management experience

Formal full end-to-end project management experience with a proven track record of successful project delivery is essential. A background in software project development is desirable

Strong project management skills, a proven ability to deliver high-quality technical software development projects on time and within budget, including development of an overall project plan and management of issues/risks and watch items

Produce regular, thorough and accurate project status reports written at the appropriate target audience - from technical project team members to Senior Management. Participate in meetings with Senior Management and provide appropriate input and feedback

Close liaison with change management, the business community, technical groups within Bank of America globally and external vendors

An excellent working knowledge of all Microsoft Office applications (most especially PROJECT, EXCEL and OUTLOOK skills are essential). Knowledge of PowerPoint and SharePoint would be beneficial

Demonstrated ability to accurately estimate costs and develop and implement project plans within budgetary guidelines