• Product Analyst

    Insight Global (Stamford, CT)


    Job Description

    Insight Global is seeking a Product Analyst for one of our clients in Stamford, CT. They will be working on multiple projects at a time, they will be support the project in the beginning of the lifecycle through implementation working along side the product owner. This person will be creating user stories or work flow documentation in both JIRA and Figma for products. This team is responsible for the process flow of products and their communication to customers that are enrolling or activating the customers services. Communication platforms include chat, IVR, etc. They will be communicating in stakeholder meetings so both verbal and written communication is necessary. They will be participating in stand up meetings. They will need to have a customer experience mindset as well as be able to hit the ground running handling multiple projects at a time. The pay rate is 40-47/hr.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 3+ years working on a products user stories/creating process flows

    • Experience interacting with product owners and stakeholders

    • Experience working on multiple projects at a time, need to have enterprise level experience (not start up)

    • Strong customer experience knowledge

    • Strong verbal and written communication

    • Bachelors Degree • Telecommunications industry knowledge or experience

    • Experience in Figma to create process work flows

    • Experience working in JIRA create user stories

    • Experience working in Asana