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Lead Table Games Supervisor
- Access Dubuque (Dubuque, IA)
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Lead Table Games Supervisor
Q Casino + Resort
1 Positions
ID: 227154
Posted On 09/29/2025
Job Overview
Job Details
Position Type
Full Time
Salary Range
$22.00 Hourly
Description
BASIC FUNCTION
Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations
ORGANIZATIONAL RELATIONSHIPS
+ Reports to: Director of Casino Operations, Casino Operations Manager, Casino Operations Shift Manager
+ Supervises: Table Games Dual Rates and Table Games Dealers
SPECIFIC DUTIES AND RESPONSIBILITIES
+ Direct report to the on-duty Casino Operations Shift Manager
+ Responsible for assigning dealers to games daily
+ Assists with dealer training and improving employee skills
+ Responsible for meeting and greeting customers at the Table Games area
+ Provides and promotes positive customer relations supported by employee quality service
+ Ensure honesty and integrity of all table games during assigned shift
+ Responsible for the protection of company assets as it relates to table games
+ Resolves game related disputes involving customers and employees
+ Completes fill and credit transactions
+ Administers employee discipline as needed
+ Ensure Title 31 compliance
+ Works with other departments to ensure a cooperative environment
+ Other duties as assigned
EDUCATION, TRAINING AND EXPERIENCE
+ High School Diploma
+ 1-2 years table games experience
+ 1-2 years supervisory experience
STANDARDS OF PERFORMANCE
+ Good leadership skills
+ Good oral communication skills
+ Good written communication skills
+ Excellent customer service skills
+ Reasonable knowledge of applicable mathematical skills
+ Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
+ Must be able to resolve customer disputes professionally and courteously
+ Must be knowledgeable of IRGC rules and regulations
+ Must be knowledgeable to Q Casino internal controls
+ Must have a valid IRGC gaming license
MENTAL AND PHYSICAL REQUIREMENTS
Standing for extended periods of time
WORKING ENVIRONMENT AND CONDITIONS
+ Inside working environment
+ Exposed to cigarette smoke
+ Loud noise levels
+ Irregular work schedules, including nights, weekends, and holidays
EQUIPMENT AND TOOLS
+ General office equipment including, but not limited to:
+ Computer
+ Fax machine
+ Calculator
HOURS
Monday 5pm-2am, Thursday 6pm-2am, Saturday 4pm-2am, Sunday 5pm-2m
Primary Contact
305175
Elizabeth Goedken
Human Resources Generalist, Human Resources
563-585-2955
Phone
Phone
Phone
563-582-0139
Fax
Email
True
True
True
Job Details
Categories
Casino
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1202
Job REQ #
227154
\# Positions
1
Start Date
20250929
End Date
20251101
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Q Casino + Resort
About the Company
**Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?** Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!
Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for **gaming, live performances, and culinary excellence.** As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.
Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. **With over $100 million earmarked for property enhancements** , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.
Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. **Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!**
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