• Lead Table Games Supervisor

    Access Dubuque (Dubuque, IA)


    Lead Table Games Supervisor

    Q Casino + Resort

    1 Positions

    ID: 227154

    Posted On 09/29/2025

     

    Job Overview

    Job Details

    Position Type

    Full Time

     

    Salary Range

     

    $22.00 Hourly

    Description

    BASIC FUNCTION

    Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations

    ORGANIZATIONAL RELATIONSHIPS

    + Reports to: Director of Casino Operations, Casino Operations Manager, Casino Operations Shift Manager

    + Supervises: Table Games Dual Rates and Table Games Dealers

    SPECIFIC DUTIES AND RESPONSIBILITIES

    + Direct report to the on-duty Casino Operations Shift Manager

    + Responsible for assigning dealers to games daily

    + Assists with dealer training and improving employee skills

    + Responsible for meeting and greeting customers at the Table Games area

    + Provides and promotes positive customer relations supported by employee quality service

    + Ensure honesty and integrity of all table games during assigned shift

    + Responsible for the protection of company assets as it relates to table games

    + Resolves game related disputes involving customers and employees

    + Completes fill and credit transactions

    + Administers employee discipline as needed

    + Ensure Title 31 compliance

    + Works with other departments to ensure a cooperative environment

    + Other duties as assigned

    EDUCATION, TRAINING AND EXPERIENCE

    + High School Diploma

    + 1-2 years table games experience

    + 1-2 years supervisory experience

    STANDARDS OF PERFORMANCE

    + Good leadership skills

    + Good oral communication skills

    + Good written communication skills

    + Excellent customer service skills

    + Reasonable knowledge of applicable mathematical skills

    + Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays

    + Must be able to resolve customer disputes professionally and courteously

    + Must be knowledgeable of IRGC rules and regulations

    + Must be knowledgeable to Q Casino internal controls

    + Must have a valid IRGC gaming license

    MENTAL AND PHYSICAL REQUIREMENTS

    Standing for extended periods of time

    WORKING ENVIRONMENT AND CONDITIONS

    + Inside working environment

    + Exposed to cigarette smoke

    + Loud noise levels

    + Irregular work schedules, including nights, weekends, and holidays

    EQUIPMENT AND TOOLS

    + General office equipment including, but not limited to:

    + Computer

    + Fax machine

    + Calculator

    HOURS

    Monday 5pm-2am, Thursday 6pm-2am, Saturday 4pm-2am, Sunday 5pm-2m

     

    Primary Contact

     

    305175

     

    Elizabeth Goedken

     

    Human Resources Generalist, Human Resources

     

    563-585-2955

     

    Phone

     

    Phone

     

    Phone

     

    563-582-0139

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    True

     

    True

    Job Details

    Categories

     

    Casino

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Company ID

     

    1202

     

    Job REQ #

     

    227154

    \# Positions

    1

     

    Start Date

     

    20250929

     

    End Date

     

    20251101

     

    Featured Job

     

    TH Ad

     

    TH Comments

     

    Similar Jobs

    Table Games Dealer

    Q Casino + Resort

     

    Banquet Lead

     

    Diamond Jo Casino

    Share this Job

    Q Casino + Resort

    About the Company

    **Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?** Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

    Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for **gaming, live performances, and culinary excellence.** As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

     

    Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. **With over $100 million earmarked for property enhancements** , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

     

    Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. **Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!**