• Patient Access Specialist

    US Tech Solutions (Phoenix, AZ)


    Duration: 03 months contract to hire

    Job Description:

    + The purpose of the Patient Access Specialist is to meet or exceed the Patient’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The Patient Access Specialist will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.

    Responsibilities:

    + Data Entry

    + Need customer service for overflow help with other teams

    + Accuracy – creating accounts and cases

    + Updating information in accounts from **Med Billers** and Requirements:

    + Strong accurate data entry skills

    + Previous work experience in **Specialty Pharmacy or Customer Service** preferable

    Experience:

    + Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and key boarding skills

    + Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills.

    + This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting

    + Strong ability to multi-task and strong time management skills

    + Ability to function in a high-volume, fast-paced environment

    + Dependable and strong work ethic

    + Ability to accept and implement feedback and coaching

    Skills:

    + Experience working with databases (CRM preferable) or a tracking system ; Salesforce CRM experience

    + Experience working in a health care/pharmaceutical industry environment

    + Understanding of challenges associated with patients’ medical condition

    Education:

    + Minimum High School or higher degree in any field with relevant healthcare experience.

    About US Tech Solutions:

    US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

     

    US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.