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+ **Location:** 100% on-site in Orlando, FL

+ **Contract:** W2 under staffing supplier, 5-month contract duration (possible extension according to performance)

+ **Pay rate:** USD 21.50 per hour

SUMMARY: This role is responsible for the **end-to-end administration of spare parts sales orders** , acting as the primary point of contact for customers and ensuring **on-time delivery** performance.

Key Responsibilities

+ **Customer Interface:** Directly interface with customers to provide **quotations, order acknowledgments, order status, and manage RMA returns** .

+ **Order Management (SAP):** Perform full sales order management, including **sales order entry** and booking in **SAP** (verifying accuracy of customer data, part numbers, pricing, and shipping terms), processing order changes, and coordinating fulfillment.

+ **Logistics Coordination:** Proactively create **delivery notes** and coordinate shipment with **warehouse, logistics, purchasing, and material planning** teams to secure material and meet committed delivery dates.

+ **Customer Service:** Provide prompt and professional **first-level customer service** by responding to inquiries, order changes, and expedites via email/portals, and resolving complaints/disputes (e.g., tracking shipments, issuing RMAs/credit memos).

+ **Performance Monitoring:** Provide regular order status, track backorders, and **monitor/analyze delivery performance** to identify issues and recommend improvements.

Minimum Requirements

+ **Education/Experience:** AA/AS degree with **1+ years** of related experience, **or** a High School Diploma/GED with **2+ years** of related experience (e.g., Customer Service, Sales Order Administration, Supply Chain, Material Planning).

+ **Skills:** Strong written and verbal communication skills (English fluency) and a results-oriented approach with strong organizational abilities.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.