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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Divisional Chief Technology, Data, and Operations Officer - Wholsale is a senior executive leader responsible for unifying and advancing Truist’s technology, data, and operations capabilities across Wholesale Banking. This role is pivotal in driving strategic enablement, operational excellence, and innovation at scale.

As a key member of the TD&O leadership team, the Divisional Officer partners with executive management and business leaders to deliver a streamlined, accountable, and agile operating model. This includes embedding platform thinking, accelerating automation, and enhancing client operational experience. The role also champions responsible AI adoption, cost transparency, and risk-by-design principles to ensure Truist remains adaptive, secure, and client-focused.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Strategic Leadership: Lead the TD&O division aligned to a major business area, driving performance, transformation, and innovation in support of Truist’s strategic objectives.

2. Unified Enablement: Serve as the single point of accountability for technology, data, cyber, care center, and operations functions within the division.

3. Business Partnership: Collaborate with business unit leaders to align TD&O strategies with client needs, operational goals, and enterprise priorities.

4. Platform & Automation Strategy: Promote platform reuse, agentic automation, and enterprise-wide consistency across architecture, infrastructure, AI, and cyber capabilities.

5. Client Experience: Embed client operations into TD&O to improve responsiveness and service quality, in alignment with Truist’s Client Experience strategy.

6. AI Leadership: Advocate for and lead the adoption of artificial intelligence to enhance teammate productivity and client engagement.

7. Risk & Security Oversight: Ensure integration of security detection capabilities under a unified security model. Maintain compliance with regulatory and governance standards.

8. Global Services Development: Build and scale in-house global services capabilities to support Truist’s evolving talent strategy.

9. Investment Governance: Oversee divisional investment portfolios, ensuring alignment with enterprise priorities and delivering measurable business value.

10. Culture & Change Management: Foster a culture of transparency, innovation, and accountability. Lead change management efforts to support TD&O transformation.

11. Enterprise Transformation Oversight: At the enterprise level, oversee the investment portfolio and provide governance and oversight necessary to achieve large-scale, complex business change through a set of programs and projects aligned with the company’s strategic objectives. This includes enterprise-wide strategic project prioritization, stewardship of strategic investments, driving the delivery of critical initiatives, and tracking of projected benefits.

Required Qualifications:

1. Minimum 15 years of progressive leadership experience in financial services, with a strong track record in technology, data, and operations.

2. Bachelor’s degree in Business, Management, Information Systems, or related field.

3. Proven ability to lead multidisciplinary teams and drive transformational change.

4. Deep understanding of technology strategy, operational excellence, and digital innovation.

5. Exceptional communication, collaboration, and strategic planning skills.

6. Experience managing risk and regulatory relationships in complex environments.

7. Willingness to travel up to 25%.

Preferred Qualifications:

1. MBA or equivalent advanced degree.

2. Experience leading global delivery services in a large financial institution.

Working Conditions:

Sitting / Standing / Walking / Bending / Lifting

Able to sit for extended periods of time and periodically move about during the work day.

Visual / Audio / Speaking

Able to access and interpret client information received digitally and be able to hear and speak with individuals in person and on the phone

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Mental

Able to focus, interpret information logically to solve problems, and answer stakeholder and customer questions appropriately.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 50%

Physical Conditions / Environment

Normal office environment where there is little or no discomfort due to temperature, dust, noise, or other disagreeable elements.

Other

None

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)