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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Group Technology Manager is a tactical, hands-on IT leader who is responsible for administration of one or more technology teams. This leader will have a broad understanding across technical systems, including networks, employee devices, policies, overall capability, security, availability, and reliability. They normally focus on one domain or area of technology within the organization.

This position is responsible for managing a team who provides engineering, project, and day-to-day support for an enterprise infrastructure services environment that includes, Microsoft DNS and DHCP, InfoBlox IPAM, Bluecat IPAM, F5 Big-IP, F5 DNS, NTP. The leader is required to have expert technical knowledge and understanding of IP Address Management including experience supporting large-scale and highly complex environments.

**For this opportunity:** Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Primary Roles & Responsibilities

1. Defines short term and long term architecture

2. Publishes best practices and educates ET population on it

3. Responsible for defining training, certification and career path for its members

4. Constantly analyses different technologies and vendors for new or better alternatives

5. Provides implementation and service support of “below the line” Core IT Platform infrastructure with a focus on Production Stability / Uptime

6. Provides continuous Capacity Planning to ensure service demands can be met

7. Enables “above the line” self-service abilities and provides support for Squads through automation

8. Provides continuous improvements of service capabilities through efficiencies & optimization – focus on fast, easy, simple at the right cost

9. Maintains Service level monitoring through dashboards

10. Consulting engagements for product squads to enable adaption and DevOps ownership practices: Example: Use of Terraform, or CI/CD onboarding

Driving Responsibilities

1. IT Infrastructure build-out and management:

2. Will seek out unmet business needs and propose technology-based solutions where appropriate. Will lead the selection and implementation of these solutions.

3. Will develop, gain approval for and manage a budget to accomplish goals.

4. Performs appropriate duties associated with project-based activities.

5. Responsible for the identification, development and communication of new technology standards and best practices as appropriate.

6. In cooperation with IT, local operations staff and key users, provide security, strategy, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.

7. Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.

8. Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in accordance with established SLAs.

9. Provides consulting/training/education services such as data management and staff training/orientation for standard systems.

10. Responsible for local inventory maintenance and software license agreements management (SLA’s).

11. This role is the primary point of communication between the internal IT group and internal and external business partners, users and senior management.

12. Management responsibilities include but are not limited to overseeing Infrastructure engineers performing the following tasks:

+ Overseeing problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues.

+ Responding to issues in a timely manner by receiving and investigating incidents or service tickets.

+ Analyzing and observing trends with technical issues and develops recommendations for long- term improvements.

+ Documenting all relevant end-user interactions and steps taken to resolve incidents.

+ Communicating status of issue resolution to internal customers.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree and fifteen to twenty years related experience or equivalent combination.

2. Excellent knowledge of technical management and data governance.

3. Knowledge of current trends in IT hardware and systems software field.

4. Database management skills with the ability to produce reports.

5. Familiarity with the support and troubleshooting of personal computers and tablet devices.

6. Analyze situations, evaluate alternatives, and implement robust solutions

7. Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.

8. Duties may require non-routine analysis, research and follow-through

9. The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment

10. The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines

11. Exhibit adaptability to accept or bring about change when needed

12. Strong written and verbal communication skills

13. The ability to excel in a team environment and advance overall team objectives

14. The ability to ensure customer satisfaction by delivering excellence in products and service

15. Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others

16. Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion

17. Demonstrate sensitivity in handling confidential information

18. Formulate and clearly communicate ideas to others

19. Fluency in English

20. Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development

21. Purchase equipment and supplies as provided for in the budget

22. Ability to manage personnel with little supervision

Preferred Qualifications:

1. Bachelor’s degree in Computer Science or Information Systems

2. 10 years plus experience in Information Technology preferably within financial services

3. Training ability and experience is a plus

4. Experience Managing the following technologies:

+ Network communications and protocols, Microsoft DHCP and DNS

+ F5 BIG-IP, F5 DNS

+ Group Policy objects

+ REST API

+ Python, Ansible, Terraform automation

+ Supporting PKI and Certificate Services

+ Bluecat IPAM and DHCP

+ InfoBlox IPAM and DHCP

+ TCP/IP networking

The annual base salary for this position is $175,000.00 - $199,000.00.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Frequently (25% - 50% of the time)

Lifting

Up to 25 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Travel

Up to 25%

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)