"Alerted.org

Practice Transformation

FT / 80 hours per pay period

**General Summary/Responsibilities:** .

The Educational Support Specialist will be responsible for assisting the Manager of Education and Development with overseeing the development and implementation of clinical and administrative new employee orientation and training programs. This role requires a strong background in healthcare education, instructional design, and program coordination. The ideal candidate will have excellent communication skills, a passion for teaching and mentoring, and the ability to collaborate effectively with interdisciplinary teams. Additional duties will include EPIC orientation and training with potential of providing EPIC Support as needed.

Essential Duties & Functions:

1. Assist with the development and implement comprehensive orientation and training programs for new clinical employees, including nurses, medical assistants, and other healthcare professionals.

2. Collaborate with department managers and subject matter experts to identify training needs and develop curriculum content that aligns with organizational goals and regulatory requirements.

3. Design and deliver engaging and interactive training sessions using a variety of instructional techniques, such as lectures, group discussions, case studies, simulations, and hands-on activities.

4. Coordinate logistics for orientation sessions, including scheduling, room setup, equipment preparation, and materials distribution.

5. Create and maintain educational materials, resources, and multimedia tools to support training initiatives and facilitate self-directed learning.

6. Evaluate the effectiveness of orientation and training programs through participant feedback, performance assessments, and outcome measures.

7. Identify opportunities for continuous improvement and innovation in educational practices, content delivery, and program evaluation.

8. Provide ongoing support and mentorship to new employees, serving as a resource for clinical policies, procedures, and best practices.

9. Collaborate with human resources, clinical leadership, and other stakeholders to ensure alignment of educational initiatives with organizational priorities and strategic objectives.

10. Stay abreast of current trends, research, and best practices in healthcare education, workforce development, and adult learning theory.

11. Work alongside the Manager of Education and Development and theEPIC Support Specialist team to provide the highest quality onboarding and educational experience.

Qualifications

Education

**Minimum Level of Education Required:** Diploma Program

Additional requirements:

• **Type of degree** : N/A

• **Area of study or major** : Medical Assisting/ Medical Education

• **Preferred educational qualifications** Current Certified Medical Assistant

• **Position specific testing requiremen** t: N/A

Licensure/Certification/Registration

+ Active license or certification in a clinical healthcare profession (LPN, MA) preferred.

+ Minimum of 5-7 years of experience in healthcare education, training, or staff development, with specific experience in clinical orientation and onboarding.

Experience

**Minimum Level of Experience Required: 5 - 7 years of job related experience** 5 - 7 years of job related experience

Prior job title or occupational experience: Healthcare experience preferred

5 - 7 years of job related experience

5 - 7 years of job related experienceHealthcare experience preferred

**Prior specific functional responsibilities: Medical Assisting, Medical Office Assistant** Medical Assisting, Medical Office Assistant

**Preferred** **experience:** **Healthcare experience preferred** Healthcare experience preferred