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Eaton’s IS GOLF Pride US division is currently seeking a Retail Lab Lead Technician.

For five generations, Golf Pride® has been the global leader in golf grips. Throughout our history, Golf Pride® has believed in the importance of developing the best performing, most innovative grips for the world’s best golfers and amateurs alike. As the only brand that touches every golfer, we are obsessed with the connectedness of the hands to the club and this inspires every Golf Pride employee in everything we do. Combine that passion with the resources of Eaton, a $20B global leader that powers businesses worldwide, and it makes for an exciting place to work

The expected annual salary range for this role is $53253.0 - $78104.4 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Golf Pride, the #1 golf grip brand worldwide is looking to strengthen our consumer experience at our Global Innovation Center by hiring a Retail Lab Lead Technician.

Under direct supervision of the Retail Lab Leader, the Retail Lab Lead Technician is responsible for providing exceptional service to consumers visiting the GIC and Retail Lab. This role combines hands-on technical expertise with customer facing responsibilities, ensuring each visitor receives a premium experience from consultation through checkout.

This role is almost entirely consumer-facing and likely the very first impression of Golf Pride.

Primary Function:

Retail Lab Support

+ Contribute to grip install efficiency: tasks including but not limited to, removing grips and tape, install new tape and grip, and assisting customer service needs.

+ Provide grip size and model recommendations according to consumer’s needs.

+ Supports workflows for all services to achieve quoted turn-around times to meet consumer’s needs.

+ Assist Retail Lab Leader with managing grip and merchandise inventory, samples, supplies & collateral.

+ Handle inventory operations such as reordering stock, receiving shipments, and processing inventory into the system to ensure accurate tracking and availability.

+ Handle consumer intake data entry and perform analysis to identify trends, insights, and improve operational efficiency.

+ Perform occasional opening and/or closing duties for the Retail Lab, ensuring readiness for daily operations and proper end-of-day procedures.

+ Maintaining an expert knowledge of company’s current product line and future product trends.

+ Upholding company standards for merchandising and product presentation to meet the standards of the best golf grip brand in the industry.

+ Maintaining the Retail Lab and surrounding area in a clean, professional presentation at all times.

+ Staying current with new golf technologies, ever-changing equipment features, and incorporating product knowledge into customer recommendations.

+ Assist the Retail Lab Leader with various tasks as needed.

+ Willing to learn and adhere to evolving processes and procedures implemented by the Retail Lab Leader.

General Golf Pride Support

+ Support Golf Pride’s overall consumer experience needs, including phone calls, in-person interactions, GIC visitor support, and other tasks as assigned that may fall outside the scope of this job description.

+ Occasional event support with set up of tents, displays, testing equipment, etc. for marketing or community events (evenings or weekends possible).

+ Ensure Retail Lab and surrounding consumer experience areas are always clean and presentable.

+ Welcome guests and visitors to Golf Pride with a level of hospitality that enhances our brand.

Who You Are:

+ A brand ambassador, confident and professional when interacting with consumers, and able to deliver premium experiences that reflect Golf Pride’s leadership in the game.

+ Curious by nature, with a passion for uncovering insights others might miss – whether from a golf swing, a grip, or a conversation.

+ A golfer, with an authentic appreciation for golf and its people – someone who understands players because you are one.

Qualifications:

Basic Qualifications:

+ Bachelor’s degree from an accredited institution

+ 2+ years of experience around club fitting and golf equipment with regripping experience.

+ 1+ year of experience working with Microsoft Office Products

+ Must be authorized to work in the US without company sponsorship now and in the future.

+ Relocation is not offered for this position. Only candidates who reside within a 50-mile radius of Pinehurst, NC (28374) will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

+ Basic understanding of swing mechanics, club fitting, and product knowledge.

+ General understanding and passion for the game of golf and golf gear.

+ Excellent interpersonal skills.

+ Experience working in a Retail environment.

+ Class A PGA membership

Skills:

Position Criteria

+ Comfortable working in a fast-paced environment and able to manage multiple tasks.

+ Professional image with the ability to interact comfortably with senior executives and tour players.

+ Excellent time management and organizational skills.

+ Regularly required to sit or stand, bend, reach and lift up to 30 lbs.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.