"Alerted.org

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Description

The Adoption Issue Manager is a strategic individual contributor within the Adoption Center; a strategic enablement team embedded in Delivery Support & Insights. This role owns the end-to-end lifecycle of issues that impact adoption across people, process, and technology, ensuring visibility, prioritization, and resolution to accelerate transformation outcomes.

This position is not tactical issue tracking—it is a strategic issue resolution role designed to accelerate adoption by removing barriers across people, process, and technology. The Adoption Issue Manager acts as a connector between strategic planning and operational execution, surfacing issues early, driving joint prioritization across stakeholders, and enabling rapid iteration to keep transformation efforts aligned with business outcomes. This role ensures that the most impactful issues are resolved quickly and transparently, fueling faster value realization and sustained operational success.

Job Responsibilities

Issue Ownership & Lifecycle Management

+ Own and manage issues from identification through resolution in partnership with Adoption Experience Managers.

+ Maintain real-time visibility into issue status and trends via dashboards, trackers, and scorecards.

+ Ensure structured intake and triage through the Adoption Issue Management intake process.

Strategic Prioritization

+ Prioritize issues based on root cause analysis, business impact, and value drivers.

+ Facilitate joint prioritization across Technology, Program, and Operations to ensure high-value issues are addressed first.

Resolution Acceleration

+ Influence cross-functional teams to accelerate defect fixes and enhancements.

+ Enable rapid iteration by surfacing actionable insights and coordinating timely responses.

Insight Generation & Communication

+ Develop scorecards and dashboards that tell the story of issue resolution progress.

+ Communicate risks, impacts, and resolution status to leadership and stakeholders.

Strategic Influence Across Teams

+ Collaborate with Delivery, Program, Operations, Adoption Intelligence, and Adoption Design teams.

+ Act as a strategic connector between simulation findings, insights, and operational execution.

Continuous Improvement

+ Surface trends and systemic breakdowns to inform future enhancements.

+ Challenge assumptions and validate value propositions through end-to-end testing.

Required Competencies

Strategic Mindset

+ Focuses on long-term value realization and systemic issue resolution.

+ Prioritizes issues based on business impact and strategic outcomes.

Analytical & Insight-Driven

+ Uses data to identify root causes, trends, and risks.

+ Develops scorecards and dashboards to communicate issue status and resolution progress.

Influential Without Formal Authority

+ Drives alignment and action across Technology, Program, and Operations teams.

+ Facilitates joint prioritization and resolution of high-impact issues.

Collaborative & Cross-Functional

+ Works seamlessly with Delivery, Adoption Intelligence, Adoption Design, and Adoption Experience Managers.

+ Fosters shared ownership and accountability for issue resolution.

Comfortable Navigating Ambiguity

+ Operates effectively in complex, evolving environments.

+ Maintains clarity and focus amid uncertainty.

Outcome-Focused

+ Accelerates adoption by resolving barriers quickly.

+ Ensures that fixes and enhancements are aligned with operational goals.

Qualifications

+ Bachelor’s degree or higher strongly preferred or equivalent work experience required

+ 8+ years of experience deriving insights from large data sets in a business environment highly preferred

+ 7+ years of experience improving business processes highly preferred

+ Strong analytical and problem-solving skills required

+ Excellent oral, presentation, and written communication skills required

+ Strong organizational skills with ability to manage multiple priorities required

+ Self-directed and collaborative team player preferred

+ Proficient in Microsoft Office Suite including:

+ Strong PowerPoint presentation skills with ability to influence through storytelling highly preferred

+ Excel with pivot tables and VLOOKUPs highly preferred

+ Experience with Jira highly preferred

+ Knowledge of Medicare and/or Commercial Network, Contract and Demographic provider data elements preferred

+ Experience working in CPF or HCPM systems preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,000 - 160,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._