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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Senior Federal Program Manager is a strategic leader responsible for driving the execution, compliance, and performance of SHI’s federal contract portfolio. This role serves as a central point of coordination across internal teams and external stakeholders, ensuring operational excellence and alignment with SHI’s federal growth objectives. The ideal candidate brings deep expertise in federal contracting, program management, and cross-functional collaboration, with a proven ability to translate strategy into results.

Role Description

+ Lead end-to-end management of federal contracts, BPAs, and high-value RFPs, ensuringtimelyexecution, compliance, and performance optimization.

+ Oversee the preparation, coordination, and submission of all required federal reports, including Subcontracting Commercial Plans,eSRS, VETS-4212, EEO, Service Contract Reports, and Small Business Subcontracting Plans.

+ Maintain and update federal compliance platforms (SAM.gov,FedConnect, GSAeMod, CPARS, Mass Mod,eSR) to ensure data accuracy and regulatory alignment.

+ Manage third-party vendor coordination for the GSA MAS 70 contract, includingtimelyreview and execution of modifications with the GSA PMO.

+ Serve as SHI’s primary liaison with the GSA PMO, DOD ESI, GSA Contracting Officer, and Industrial Operations Analyst to ensure proactive engagement and contract health.

+ Collaborate with the Director, Federal Development & Programs to design and execute strategic roadmaps aligned with federal sales targets.

+ Develop andimplementdashboards and KPIs tomonitorcontract compliance, customer satisfaction, and operational efficiency.

+ Drive continuous improvement initiatives byidentifyingprocess gaps and implementing corrective actions across federal programs.

+ Partnerwith internal teams (sales, legal, finance, operations)streamlinecontract execution, resolve issues, and ensure alignment with federal requirements.

+ Support small business and strategic partner initiatives to enhance teaming, subcontracting, and compliance with socioeconomic goals.

+ Establish and enforce Standard Operating Procedures (SOPs) for federal contract sales and compliance operations.

+ Lead customer success efforts, including contract analysis and monthly performance reporting for key GWACs.

+ Manage the collection, organization, and lifecycle maintenance of all prime contract documentation and data assets.

+ Monitor and mitigate risks across federal programs, escalating critical issues (e.g., CAV reviews, Stop Work Orders) with actionable recommendations.

+ Track and analyze changes in federal procurement regulations, agency priorities, and market trends; communicate strategic impacts to internal stakeholders.

+ Activelyparticipatein SHI coalitions toleveragerelationships and forecast GWAC, IDIQ, and BPA opportunities.

+ Support pre-RFP shaping activities and educate internal teams on contract vehicles, benefits, and positioning strategies.

+ Serve as the primary point of contact for the GSA Help inbox, ensuringtimelyandaccurateresponses.

Behaviors and Competencies

+ Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

+ Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

+ Business Acumen: Can develop and execute business plans to drive growth and profitability.

+ Strategic Implementation: Can take ownership of complex strategic initiatives, coordinate cross-functional teams, and ensure successful implementation and outcome.

+ Planning: Can take ownership of complex planning initiatives, collaborate with others, and drive efficient execution.

+ Initiative: Can proactively seek out challenges, take ownership of complex initiatives, collaborate with others, and drive innovative ideas and results.

+ Conflict Resolution: Can resolve complex conflicts and negotiate win-win outcomes.

+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

+ Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

+ Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.

+ Multi-Tasking: Can take ownership of complex multi-task initiatives, collaborate with others, and drive results.

+ Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.

+ Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.

Skill Level Requirements

+ Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert

+ Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Expert

+ Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Expert

+ Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Expert

+ Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Expert

Other Requirements

+ Completed Bachelor’s Degree or relevant work experience required

+ 7+ years of experience working with senior leadership teams and executives required

+ 7+ years of experience in Program/Project Management or a related field preferred

+ Minimum 3 years of experience in federal capture, procurement, RFP management, or public sector sales

+ Travelis upto 25% for customer and internal meetings; extended hours may berequiredfor high-impact projects.

The estimated annual pay range for this position is $100,000 - $175,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status