• Customer Service Representative

    ManpowerGroup (Burlington, MA)


    Our client, a leading organization in the healthcare and pharmaceutical industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Order Management & Customer Relationship Management department supporting sales, distribution, and customer relations. The ideal candidate will demonstrate attention to detail, a willingness to learn, and strong organizational skills, which will align successfully in the organization.

     

    **Job Title:** Customer Service Representative

    **Location:** Burlington, MA

     

    Pay Range: 25.00

     

    Hybrid Model - 9:30am - 6pm

     

    What's the Job?

     

    + Execute Lead-to-Cash transaction processing, supporting sales for quotations, sales orders, and after-sales service including handling customer complaints.

    + Conduct regular blocked and backorder analysis, supporting OTIF (On Time In Full) delivery to ensure customer satisfaction.

    + Take ownership of customer interactions, maintaining high service levels and process consistency.

    + Meet all defined KPIs to support the organization’s scorecard and operational excellence.

    + Identify opportunities for continuous process improvements and advocate for positive change.

     

    What's Needed?

     

    + Previous customer service experience preferred, with a minimum of 1 year in a related role.

    + Proficiency in Microsoft Office, especially Excel functions like V-lookup and PivotTables.

    + Knowledge of ERP systems and quote-to-cash activities is advantageous.

    + Attention to detail, organized, and motivated with the ability to multitask effectively.

    + Willingness to participate in training and adapt in a fast-paced environment.

     

    What's in it for me?

     

    + Opportunity to develop skills in order management and customer relationship management within a dynamic organization.

    + Participation in hybrid training programs to enhance your professional growth.

    + Engagement in a collaborative and inclusive work environment that values diversity.

    + Potential for career advancement through ongoing coaching and development opportunities.

    + Supportive team culture focused on continuous improvement and operational excellence.

    Upon completion of waiting period, consultants are eligible for:

    + Medical and Prescription Drug Plans

    + Dental Plan

    + Vision Plan

    + Health Savings Account

    + Health Flexible Spending Account

    + Dependent Care Flexible Spending Account

    + Supplemental Life Insurance

    + Short Term and Long Term Disability Insurance

    + Business Travel Insurance

    + 401(k), Plus Match

    + Weekly Pay

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.