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Business Operations Specialist

Posting Begin Date: 2025/09/30

Posting End Date: 2025/10/14

Category: Administration

Sub Category: Office and Administrative Support

Work Type: Full Time

Minimum Salary: 33.65

Maximum Salary: 38.46

Pay Rate Type: Hourly

Description

State of Idaho Opportunity Business Operations Specialist - Admin Office Full-time (40 hours) - $70,000 - $80,000 annually D.O.E.

The Idaho State Public Defender (SPD) is a newly created state agency which provides trial representation to indigent criminal defendants pursuant to Idaho Code §§ 19-6005, 19-6009 (effective 10/1/24). The SPD is responsible for all indigent defense cases throughout the State of Idaho, including both juveniles and adults.

The SPD values its employees and offers meaningful work that has a direct impact on citizens across the state. Additionally, the SPD is a qualifying employer for the purposes of the Public Service Loan Forgiveness Program (PSLF).

POSITION & RESPONSIBILITIES

The primary purpose of the Business Operations Specialist is to assist with business and administrative functions, projects, and programs that support the Office of the State Public Defender in meeting its core goal: providing zealous , holistic representation .

This is a newly created non-classified position that reports to the Operations Director for SPD functions .

Example of Duties

+ Supporting the Operations Director with the day-to-day operations of the agency and the implementation of policies and procedures,

+ Providing direct customer service in operations functions to staff, contractors, and agency partners,

+ Written and verbal communication with staff, contractors, agency partners, and stakeholders,

+ Following systems and processes to support staff needs,

+ Assisting Operations Director with all levels of administrative tasks and projects,

+ Coordinating space planning, remodeling , and building maintenance projects as needed ,

+ Assist ing in planning and implementing projects to support SPD operations,

+ Support ing and assist ing in the d evelop ment and implement ation of business and operation processes and procedures,

+ Managing and monitoring contracts ,

+ Maintaining confidentiality of client information and adhering to ethical standards,

+ Utilizing critical problem-solving skills in a fast-paced environment,

+ Provid ing support in ITS projects, including procuring agency inventory, monitoring service tickets , and coordinating requests,

+ Preparing and making oral presentations and developing written recommendations for consideration by management,

+ Maintain ing organized records by overseeing and keeping the SPD shared drive well-structured, ensuring employees have easy access to important documents, shared account credentials, and subscription information in a centralized repository.

+ Ordering , tracking , and delivery through the state’s primary procurement system, and

+ Other duties as assigned.

M INIMUM QUALIFICATIONS

+ Some knowledge of management practices ,

+ Some experience with project coordination or project management ,

+ Excellent verbal and written communication skills ,

+ Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy ,

+ Excellent organizational skills and attention to detail , and

+ Proficiency with Microsoft Office Suite or related software.

Preferred Qualifications

+ Experience working with government agencies, non-profits , or business organizations.

+ Experience in monitoring contracts, interpreting and implementing policies, laws, rules, or regulations , and operating procedures.

+ Proficient with or the ability to quickly learn ticketing systems and similar computer applications.

Physical Requirements

This position requires the employee:

+ Sits 70% to 95% of a workday ,

+ Lifts, carries, pushes, or pulls items up to 25 pounds ,

+ Uses repetitive motions such as hand-wrist / fingering movements and grasping or reaching 25% to 90% of a workday ,

+ Has normal (or corrected to within normal range) dexterity, tactile feeling, speaking, hearing, and seeing ,

+ Talking and listening 30% to 75% of the workday , and

+ Reading comprehension 40% to 90% of the workday.

Behavior Standards

+ Maintain consistent and reliable performance ,

+ Work in a fast-paced, high-stress work environment with multiple conflicting demands ,

+ Communicate respectfully and collaboratively with co-workers , and

+ Protect confidential client information.

BENEFITS

The State of Idaho has one of the Nation’s best state retirement systems (PERSI) that offers a lifetime benefit. This position is PERSI Retirement eligible, and the duties correspond to General Member - which means a mandatory employee contribution of 7.18%, while the employer contributes at a higher rate of 11.96%.

Other Excellent Benefits

+ Excellent low-cost medical, dental, and vision insurance – employee coverage for PPO $70.74/month for medical and vision and $12.08/month for dental.

+ Generous vacation and sick leave accrual will begin as soon as you start.

+ Paid parental leave.

+ 11 paid holidays per year.

+ Multiple retirement savings plans, including optional 401K and Deferred Compensation plan.

+ Group Life Insurance/Disability Insurance/Supplemental Life Insurance.

+ Employee Assistance Program.

+ Flexible Spending Accounts.

+ Wellness Programs.

LOCATION

Boise, Idaho. As Idaho’s capital, Boise is a growing city of approximately 240,000 and serves as the headquarters for several major national and international corporations. Boise offers a rich variety of both cultural and recreational opportunities. Idaho’s world-famous fly-fishing, biking, skiing, kayaking, and hiking are all within close proximity .

HOW TO APPLY

Qualified applicants who would like to apply for this position must submit the following: 1)  cover letter , 2) resume , and 3) two references . Application materials must be submitted no later than October 14, 2025 . Application materials should be submitted through the Careers with the State of Idaho website at https://statecareers.idaho.gov/, rather than being submitted directly to the agency.

For inquiries on this position or technical assistance with your application, please contact Mariette Barcinas at [email protected] .

EEO/ADA/VETERAN

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected] .

Preference may be given to veterans who qualify under state and federal laws and regulations. *Benefits may not be applicable for temporary or seasonal positions.

*Applications will be accepted through 4:59 PM MST on the posting end date.