"Alerted.org

Hiring Immediately for Customer Support Associates with our client in Kansas City, MO. Weekly pay starting at $18.50-$20.00 per hour. Apply now!

Responsibilities:

+ Communicate with clients through outbound and follow-up calls to provide support with recently submitted Medicare applications.

+ Address client inquiries and concerns across various communication channels, ensuring accurate information and issue resolution.

+ Deliver a professional and empathetic customer experience that supports client satisfaction and plan confidence.

+ Verify application details and assist clients in understanding Medicare Advantage and Supplement plan options.

+ Conduct Health Risk Assessments (HRA) and present Value Based Care (VBC) options when appropriate.

+ Use multiple systems and tools to manage client interactions and maintain accurate documentation.

+ Track and manage client cases within CRM software, escalating issues to the appropriate team member when needed.

+ Meet individual and team performance goals, including productivity and quality metrics.

+ Contribute to team meetings, training sessions, and ongoing process improvements.

+ Perform other related duties as assigned to support overall business objectives.

Requirements:

+ Must be able to attend an onsite interview with the client in Kansas City, MO

+ High School Diploma or GED required

+ At least 3 years of relevant experience, including a minimum of one year in pre-sales or customer service; previous experience in the Medicare health insurance industry preferred

+ Demonstrated passion for delivering an exceptional customer experience

+ Adaptable to new technology with strong attention to detail and accuracy

+ Excellent written, verbal, and interpersonal communication skills

+ Ability to work in a fast-paced team environment while managing and prioritizing multiple projects with strict deadlines

**Pay Details:** $18.50 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.