"Alerted.org

**Job Family:** Customer Services

**Req ID:** 479528

Pioneering in America, from the first mile tothe last. This is what drives us.

For more than 160 years, Siemens has been an integral

provider of infrastructure, electrification, and transportation solutions in

the United States. Rail systems must do one thing above all: RUN! With modern

maintenance solutions – from diagnostics to data-based action recommendations,

from quick delivery of replacement parts to strategically planned modernization

• we ensure your systems' highest reliability and availability: **100%Railability** . We are constantly developing new, intelligent mobility

solutions that increase the availability of infrastructure for society,

optimize route usage, and create a new quality of travel.

Good service means we are there for our partners and

customers when they need us – and beyond. That is because we define ourselves

by what we do. Every day, every hour, every minute. We help our customers move

the world!

Position Overview:

Siemens Mobility is seeking to hire a Mechanical Desk

Engineer in Wilmington, DE to support the maintenance and operations of the

customer owned fleets of locomotives and coaches.

We have the responsibility to assist the on-train staff

remotely while enroute with critical situations and guide them through

troubleshooting to limit service delays. Supported by remote data from Fleet Monitoring,

we have insight into those issues and can provide the customer with the needed

information to restore service in a safe and suitable manner.

The Mechanical Desk Engineer also provides technical

oversight to the contractual depots and administrative services to the Siemens

Reliability and Service Managers. This position requires on-site attendance in

Wilmington, Delaware and works a day/evening/night shift to include weekends

and holidays. Individuals must have flexibility to work all shifts.

What your day-to-day will look like:

+ Monitoring fleet performance and equipmentsurveillance support for Siemens' locomotives at the Amtrak MechanicalDesk.

+ Support for driving reliability and continuousimprovement to minimize downtime and costs.

+ Collaborate with Product Managers, SoftwareEngineers, and Field Service Technicians to monitor and improvemaintenance practices.

+ Give real-time live phone support to the end-userscalmly.

+ Support Failure Investigations and the completion ofRoot Cause Analysis reports.

+ Regular review and update of maintenance practices,impacting documentation and troubleshooting procedures.

+ Resolve product or service issues by clarifying theCustomer's problems; determining the cause; selecting and explaining thebest solution; expediting correction or adjustment; following up to ensureresolution.

To thrive in this role, you have:

+ Bachelor’sdegree in engineering or equivalent technical experience,

+ Experiencein rolling stock operations and or maintenance.

+ Experiencein dealing with the FRA / CFRs.

+ Knowledgeof applicable laws and regulations,

+ Stronginterpersonal skills and a dynamic personality are needed to effectivelycollaborate with people at all levels within the organization, customer,and community,

+ Abilityto continually challenge the status quo, providing strong leadership forcontinuous improvement of results and efficiency,

+ Abilityto walk through a structured troubleshooting process - staying calm incomplex and time-critical situations,

+ Readyto develop deep technical and functional knowledge about our VentureCoaches and Charger Locomotives.

Why you'll love working for Siemens!

+ Freedomand healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits – starting Day 1.

+ Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impactand financial success.

+ Wedo the right thing. We stand for green innovations and meaningfulsolutions with impact on customers, ecosystem partners, society, andenvironment.

+ Weare front-runners in digitalization and building platforms. Therefore, weare hiring daring forward-thinkers who want to have a real impact.

+ Solvethe world's most significant problems – Be part of exciting and innovativeprojects.

+ Opportunitiesto contribute your innovative ideas and get paid for them. Take advantageof our Tuition Reimbursement program, Mentor Programs, and yourdevelopment through online learning. We operate daily with a growthmindset - that's why Siemens consistently ranks on the **FortuneWorld's Most Admired Companies** list!

+ Employeeperks and discounts in addition to our 401k match and generous Paid TimeOff.

Applicants must be legally authorized for employment in the

United States without needing current or future employer-sponsored work

authorization.

\#LI-LS1

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$74,900.00 $87,900.00