• Customer Database Specialist

    The Raymond Corporation (Kansas City, MO)


    With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.

    Customer Database Specialist (Kansas City, MO)

    A Customer Database Specialist is responsible for meticulously reviewing and validating customer information to ensure its accuracy, authenticity, and compliance with company policies and industry regulations. This role involves a high degree of detail orientation, critical thinking, and communication to identify and resolve discrepancies, mitigate risk, and maintain data integrity. The specialist will work with a variety of documentation and systems to ensure all customer records are complete and verified.

     

    We offer competitive pay, PTO/paid holidays, medical/dental/vision, retirement matching, tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth.

     

    *This is a full-time, hourly position.

    Key Duties and Responsibilities:

    * Information Verification

    * Conduct thorough verification of customer data, including but not limited to addresses, contact information, tax information, and credit checks.

    * Utilize internal forms and direct communication with customers and other entities to authenticate information.

    * Perform due diligence on customer applications and documents to prevent fraudulent activities.

    * Database Management

    * Conduct annual reviews of key customers to ensure information is up to date and accurate.

    * Review existing customer files to ensure data on file is in line with current policies and procedures.

    * Communication

    * Collaborate with other internal teams, such as sales, parts, and service to resolve issues and streamline the verification process.

    * Communicate with customers in a professional and empathetic manner to request additional documentation or clarify discrepancies.

    Minimum Qualifications:

    - High School diploma or equivalent is required; an Associate’s or Bachelor’s degree is a plus

     

    - 1-2 years experience in a role requiring data verification, fraud detection, customer service, or related field

     

    - Exceptional attention to detail and organizational skills.

     

    - Ability to manage multiple tasks and deadlines in a fast-paced environment.

     

    - Strong written and verbal communication skills.