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Technology Project Support (CSA II) - UPDATED

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Technology Project Support (CSA II) - UPDATED

Salary

$17.25 - $31.42 Hourly

Location

664 N Tillamook St, OR

Job Type

Casual

Job Number

2025-00842

Bureau

Portland Water Bureau

Opening Date

09/22/2025

Closing Date

10/6/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

The Portland Water Bureau's Centralized Technology Division is looking to hire two qualified candidates to join their team as Technology Product Support (CSA II)!

Join our team and play a key role in sustaining current and future software products, troubleshooting computer hardware, and supporting citywide application rationalization efforts.

About the Position

Job Appointment: Casual

Work Schedule:

This position will average 20-40 hours/week. This role will work with their hiring manager to determine their schedule. This is a hybrid role.

Note: These Community Service Aide (CSA II) positions have a maximum of 1,400 hours in a calendar year.

Work Location: Water Bureau Interstate Facility – 664 N. Tillamook St., Portland, OR, 97227

Benefits: These positions have limited benefits eligibility. Please review the Benefits information tab for more details.

Union Representation: This position is not represented by a union

Application Materials: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to submit a r ésumé

and cover letter for this application.

Position Summary

One position will support the Enterprise Business Solutions (EBS) team. This team maintains small-to medium-sized applications across the Bureau.

In addition, EBS also:

+ Leads Citywide application rationalization efforts

+ Manages software procurement

+ Provides general technical support at the Interstate campus

The second position will join the Water Asset Management System (WAMS) team. This team is responsible for the Bureau’s Enterprise Asset Management/Computerized Maintenance Management System (EAM/CMMS), Infor Public Sector (IPS). This team’s essential tasks include:

+ Front-line triaging of customer requests

+ Reviewing and updating training materials and documentation

+ Supporting administrative and communication functions

As Technology Product Support (CSAII), you will:

Support Enterprise Business Solutions

+ Provide front-line triaging support to diagnose and resolve customer requests, escalating to appropriate centralized technology resources when needed

+ Meet with customers to review software licensing and usage to uncover cost savings opportunities through application rationalization

+ Support lead Business System Analyst with software procurement requests and documentation

+ Help investigate and resolve basic computer hardware requests at the Interstate campus, such as PC life cycle replacements, Windows upgrades, hardware troubleshooting, etc.

Support Water Asset Management System

+ Provide front-line triaging support to diagnose and resolve customer requests, escalating to appropriate centralized technology resources when needed

+ Help create training materials, including guides and e-learning modules for software and technological solutions, ensuring materials align with the needs of the end user.

+ Coordinate training activities, including developing and delivering training content, and scheduling end-users' training.

+ Create and maintain project documentation. This includes, but is not limited to, the following: Project plans, progress reports, meeting minutes, issue logs, and resources required for project success.

As a person, you are:

Willing to train: You are not afraid to ask questions

Detail orientated: Your attention to detail will be helpful while collaborating with Water Bureau staff on projects.

Quality Driven: You value accuracy, timeliness, and creating high quality work products and outcomes.

Virtual Zoom Meet & Greet Opportunity

Come meet the hiring manager and the recruiter! We will review the job announcement and discuss what a typical day looks like for this position. We will also devote time to answer any questions you may have about the application process and/or the position.

Wednesday, October 1, 2025, 5:30PM-6:30PM Pacific Time (US and Canada)

Zoom Meeting Link: https://us06web.zoom.us/j/88916409690

About the Portland Water Bureau:

The Portland Water Bureau's 650 employees work together to serve almost a million people in the Portland area. The bureau values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. The City of Portland Water Bureau’s mission is to serve excellent water every minute of every day to almost 1 million customers in the Portland Metropolitan area. We work to uproot systemic inequities and their impacts on our employees and the people we serve. We are committed to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities. Black, Indigenous, People of Color, and people with disabilities are encouraged to apply for this position.

Our mission: We serve excellent water every minute of every day.

Our vision: The water our community loves is safe and abundant for generations to come.

Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities.

More Information about the Portland Water Bureau (http://www.portlandoregon.gov/water) .

Have a question?

Contact Information:

Vanessa Bodien Recruiter

Bureau of Human Resources

[email protected] ([email protected])

To Qualify

The following minimum qualifications are required for these positions:

+ Knowledge and experience using IT project/product management solutions for tracking work (ex. Azure Dev Ops, Microsoft Project, Microsoft Planner, Jira, Etc.)

+ Experience and ability to front-line troubleshoot technical issues and triage, following well-defined process workflows.

+ Knowledge and experience with assisting in creating ,designing, and/or delivering training content for end users.

+ Experience and ability with multitasking and managing time effectively in a fast-paced work environment that is subject to frequent change.

+ Knowledge of and experience with technology and software, such as Microsoft Office Suite, or others.

The Recruitment Process

PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies

Step 1: Apply online between September 22 , 2025 - October 6, 2025

Required Application Materials:

+ Résumé

+ Cover Letter

Optional Application Materials:

If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.

Application Tips:

+ Do not attach any additional documents. Only the documents requested in the job application will be reviewed.

+ You may use AI tools to assist with your job application. However, please make sure to personalize your application materials. Avoid copying and pasting directly from the AI tool you use. We encourage using AI to generate ideas, and then customizing the text to reflect your experiences and skills.

+ Your cover letter should address each of the minimum qualifications in the "To Qualify" section of this announcement. Please incorporate details that clearly reflect your qualifications, including descriptions and sources of your education, training, and/or experience.

+ Your résumé should support the details described in your cover letter.

+ Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

+ All applications must be submitted via the City's online application process.

+ E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Week of October 13, 2025

+ There will be an evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their résumé and cover letter, weighted 100%.

+ Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

+ You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes) for complete information.

+ Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of October 27 , 2025

Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): Early-November 2025

Hiring bureau will review and select candidates for an interview.

Step 5: Offer of Employment: Mid-November 2025

Some positions will require those offered employment to complete and sign a criminal background statement before being considered for employment.

Step 6: Start Date: Late November 2025

A start date will be determined after all conditions of employment have been met.

Timeline is approximate and subject to change without notice.

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

+ Veteran Preference

+ ADA, Pregnancy, and Religious Accommodations

+ Work Status

+ Equal Employment Opportunity

An Equal Opportunity/Affirmative Action Employer

This summary outlines the benefit programs, actual benefits may vary depending on bargaining unit and employment status.

The City of Portland offers a comprehensive benefit package that is competitive with other private and public sector employers.

More detailed information can be obtained by calling the Health & Financial Benefits Office at 503-823-6031.

Health Care (Medical, Vision and Dental) (https://www.portlandoregon.gov/bhr/67562)

Casual employees can become eligible for health benefits (medical, dental & vision) through Affordable Care Act (ACA) employer provisions if they meet the necessary paid hours requirement, as determined by the Health & Financial Benefits Office.

Retirement (http://www.oregon.gov/PERS/)

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

The City currently pays the employee's share of the retirement contribution.

Employees who are OPSRP members are vested after five years of contributions or when they reach age 65 (age 60 for police and fire.)

Sick Leave (http://www.portlandoregon.gov/citycode/article/12414)

Casual employees accrue sick leave as outlined in the City of Portland protected sick time law.

Family Medical Leave (http://www.portlandonline.com/omf/index.cfm?c=27799&a=12415)

In accordance with federal and state law, and the City policy for family medical leave, the City grants family and medical leave to eligible employees for certain family and medical related reasons.

01

Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy.

Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay question with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration.

Note: If you are requesting veterans' preference, please be sure to upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement.

Have you read and understood all the information listed above?

+ Yes

+ No - If you have any questions, please contact the recruiter on the announcement.

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)

+ My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.

+ You may release my application; I am waiving confidentiality.

Required Question

Employer

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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