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Join UPMC Shadyside's Oncology Team!

UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their team in the Hematology/Oncology unit 2 Pav/South!

About UPMC Shadyside 2 Pavilion/South:

Shadyside 2 Pavilion and 2 South are fast-paced hematology/oncology units that are advancing cancer care. Nursing support staff on these units specialize in centralizing the care of medically managed patients who have received chemotherapy treatments. Ongoing education is valued, supported, and encouraged on 2 Pavilion and 2 South making it a great unit for individuals who are seeking to expand their clinical knowledge.

Provide compassionate, personalized support to patients, families, and visitors. Duties include coordinating patient/visitor destinations, assisting with environmental and dietary services, transporting patients and equipment, managing supplies, and performing administrative tasks.

Key Responsibilities:

+ Destination Coordination: Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality.

+ Environmental Services: Clean and organize patient rooms, common areas, and equipment; replenish supplies; make beds and report maintenance issues.

+ Dietary Services: Assemble and deliver meals per dietary orders, maintain food safety, and follow sanitation guidelines.

+ Transportation: Safely transport patients, equipment, and specimens between units; disinfect transport equipment; maintain accurate records.

+ Supply & Equipment Management: Order, stock, and deliver supplies and equipment; monitor expiration dates and refrigerator temperatures; inventory medical devices.

+ Administrative Support: Coordinate tests and transports, manage patient charts and documentation, answer phones, update bedboards, order supplies, and complete audits.

+ General Duties: Respond to call lights, interact with patients, promote mobility, maintain resource materials, and adhere to infection control and safety protocols.

+ Exhibit UPMC values and experience behaviors (AIDET, The Promise, 10-5 Rule, Own Your Zone) in all duties. Perform additional tasks as assigned.

+ Genuine desire, drive, and compassion to consistently deliver exceptional patient and family experiences

+ High school diploma or GED; OR one year of relevant work experience in lieu of diploma

+ Minimum 6 months' experience as a Patient & Family Concierge or equivalent role

+ Proven competency in all Patient & Family Concierge responsibilities

+ Internal promotions depend on business unit assessment of performance

+ Completion of at least one annual contribution such as hospital/department committee participation, project involvement, peer interviewing, or onboarding/precepting of other Experience Concierges

+ Ability to follow written and verbal instructions

Licensure, Certifications, and Clearances:

+ Act 34 clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran