"Alerted.org

Salary: $20-$24 / Hour

The Unemployment Claims Coordinator provides support to the company in tracking, facilitating and managing all aspects of the unemployment process.

Essential Duties and Responsibilities:

+ Partners with third party claims administrator (Equifax) for all Unemployment processes for the company

+ Completes Unemployment related requests accurately and timely

+ Tracks all parts of the Unemployment process by branch office and identifies appropriate actions

+ Determines, notifies and preps hearing participants

+ Maintains files and closes cases according to established procedures

+ Identifies trends and recommends corrective measures

+ Ensures Compliance with all state and federal regulations in relation to Unemployment

+ Works closely with branch offices to ensure accurate data is provided for timely responses to state agencies

+ Provides support and education to local offices in regards to best practices, policies, and recommendations. Escalates concerns appropriately

+ Manages postal and electronic unemployment mail

+ Performs other job-related duties as requested

Minimum Requirements:

+ High School Diploma or equivalent required

+ Two (2) years of experience in Human Resources and/or unemployment processing preferred

+ Strong organizational skills, critical thinking, and great attention to detail required

+ Ability to multi-task and meet competing priorities and deadlines

+ Ability to communicate effectively, both verbally and in writing, across all levels in the organization

+ Excellent judgment and discretion handling confidential data

+ High level of proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

+ Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required