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Rehabilitation Assistant

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Rehabilitation Assistant

Salary

$37,356.80 - $54,870.40 Annually

Location

State of Iowa - See Job Description, IA

Job Type

Full-time

Job Number

26-00859

Agency

309 - Iowa Workforce Development - Vocational Rehabilitation Services

Opening Date

10/02/2025

Closing Date

10/12/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

[email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Vocational Rehabilitation Team at Iowa Workforce Development is accepting applications for full-time Rehabilitation Assistant role in our IowaWORKSoffices

Domicile will be determined based on the hired candidate’s location at one of our IowaWorkscenters.

Job Description and Responsibilities:

Provide general agency information at orientations for job candidates to support new referrals. Complete agency referral/ application materials to support job candidates as necessary. Schedule intake interviews for referrals. Facilitates job candidate orientation, Job Seeking Skills Training (JSST), Job Club, and mock interviews through direct one-on-one contact with job candidates, presenting to small groups, or in writing.

Conducts initial interviews with new applicants to gather personal data, complete agency paperwork, explain rights and responsibilities, and explain available vocational rehabilitation services. Develops partnerships with job candidates focusing on employment throughout rehabilitation program; explains employer and rehabilitation team expectations. Instruct job candidates in acceptable social interpersonal, and work-related behaviors to improve success in work environments.

Redirects inappropriate or disruptive behavior to improve job candidate success in vocational training. Instructs job candidates one-on-one to perform simple tasks and provides feedback to achieve desired behavior.

Provides Job Seeking Skills training to assist job candidates to learn to find employment. Instructs job candidates on jobs and follows up with employers to identify problems and issues; works with counselors, job candidates, and employers to resolve issues. Completes monthly progress reviews as requested by counselors. Contacts employers to develop jobs. Monitors and updates area office employer development account. Answers questions about vocational rehabilitation services from the public.

Reviews occupational projections, salary expectations, and labor market trends; research job leads; and conducts research on accommodations/medical information needed as requested by counselors. As directed by counselors, maintains monthly contact with job candidates who are seeking or in employment (statuses 20 and 22) with ongoing plans to meet goals.

Accompanies job candidates to job interviews as directed by counselors. Provides limited job coaching as directed by counselors. Observes and interacts with job candidates and business representatives in diverse and varied work settings. Identifies work skills and behaviors needed and provides coaching to candidates. Reviews job candidate on-the-job performance and reports information to counselors. Follows job maintenance plans developed by counselors, job candidates, and employers.

Support clerical processing and workload that includes opening, transferring and closing case records. Process and track confidential releases of information and related case data complying with agency standards. Process Social Security Administration verification requests. Enter data into the case management system. Maintain files. This includes creating, amending, canceling, billing and tracking. Type and process letters pertaining to case services. Process mail and deliveries utilizing USPS or UPS/FedEx services as needed. Use copiers/scanners to copy, scan, download/upload information into the agency case management system. Work with software, hardware and electronic forms needed for position responsibilities and compose case notes documenting work provided in case record.

Ensure tasks and assignments are thoroughly completed and performed in a business/professional appearance with special attention to spelling, grammar, punctuation usage, accuracy, fact checking, attention to detail and completed in a timely manner. Assist service staff in adhering to regulatory time frames such as 60 days for eligibility, 90 days for plan development, annual reviews, goal dates and 90 days for stabilization.

May serve as front desk receptionist, providing coverage for visitors. Announce arrival of visitors in a timely manner and follow up if visitors have been waiting too long by finding alternate contact. Answer incoming calls politely and clearly, determining nature of the call and routing the call to the appropriate person and route complex issues to area office supervisor or Secretary 2.

Take messages as appropriate. Cancel and reschedule appointments as requested by staff. Document changes in case record and send notifications to job candidates and assigned team members as applicable. Treat internal and external customers with respect and establish a good rapport. Review messages from voice mail and respond when appropriate.

Attend agency staff meetings utilizing information provided to support and direct work activities. Provide backup coverage for other clerical team members when needed due to absences or work priorities.

Support special projects and tasks as needed to meet office/agency needs.

The successful candidate must be able to pass a criminal background check conducted by the Iowa Department of Public Safety.

About Iowa Workforce Development

Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKS Centers.

Employer Highlights and Benefits

IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

+ Excellent health, dental, and vision insurance.

+ Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.

+ Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.

+ Flexible Spending Accounts for medical and dependent care.

+ Free Life and Long-term Disability Insurance with the option to purchase additional coverage.

+ Employee Assistance Programs and Discount Programs for support.

Clickhere (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to learn more about all of the amazing benefits the State of Iowa offers.

If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!

Hours of Work: Monday – Friday 8:00am-4:30pm.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

+ Two years of full-time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments.

+ Two years of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach.

+ A combination of a total of two years of education and full-time experience (as described in either number one or two), where thirty semester hours of accredited college or university course work equals one year of full-time experience.

+ Current, continuous experience in the state executive branch that includes eighteen months of full-time work in direct client/customer service in a clerical or administrative support capacity.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/RehabilitationAssistant-02566.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

How many years do you have of full-time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments?

+ No experience

+ Less than two years in the specified areas

+ Two years or more in the specified areas

04

How many years do you have of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach?

+ No experience

+ Less than two years' in the specified areas

+ Two years or more in the specified areas

05

How many years of COMBINED post high school education and/or full-time experience (experience as described in either number one or two), do you have? Thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.

+ No experience

+ Less than two years in the specified areas

+ Two years or more in the specified areas

06

Are you a current State of Iowa employee (executive branch)? IF YES – How many months of experience do you have in the state executive branch of full-time work in direct client/customer service in a clerical or administrative support capacity?

+ I am not a State of Iowa employee

+ Less than 18 months of experience

+ 18 months or more of experience

Required Question

Employer

State of Iowa

Agency

309 - Iowa Workforce Development - Vocational Rehabilitation Services

Address

1000 E Grand Ave

Des Moines, Iowa, 50319

Website

http://www.ivrs.iowa.gov/index.html

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