• Director of Rental Services

    PathStone Corporation (Rochester, NY)


    Summary Purpose for the Position

     

    The purpose of this role is to oversee and support landlord and tenant services by providing education, outreach, rental counseling, and Mobility Services. This role involves engaging with landlords and tenants to address property management, operational, financial and housing related concerns. This person will be responsible for educating agency staff on updated landlord and tenant programs and policy changes.

     

    Requirements (Education, Experience, Certification, Knowledge, Skill)

     

    Must possess a Bachelor’s Degree in related field or equivalent experience. Must be experienced working a diverse population.

     

    Position requires the ability to solve problems stemming from performance and administration of numerous programs.

     

    Must pass the test for Housing and Urban Development (HUD) Housing Counseling Certification.

     

    Must and be able to read and understand credit reports, provide budget counseling and determine elements and significance for the participant.

     

    Must have excellent interpersonal communication skills.

     

    Works very closely with landlords and acts as liaison between the funding sources.

     

    Works very closely with program participants, affecting their personal financial and organizational habits.

     

    Must be able to work independently, have excellent written and verbal skills.

     

    Must have computer proficiency and good working knowledge of Word & Excel.

     

    Must have knowledge or be trained to use CounselorMax data management system and RDS.

     

    Bilingual (Spanish and English) preferred.

    Position Responsibilities

    Conduct Outreach to landlords and generate owner leads for programs

     

    Coordinate with municipalities to develop outreach strategies when needed

     

    Coordinate and teach educational workshops and seminars on fair housing laws and regulations and State of New York rental rights and responsibilities for both landlords and tenants.

     

    Assist owners in resolving property management and operational issues

     

    Manage and evaluate program progress against goals

     

    Ensure all data entered into CounselorMax and RDS is accurate

     

    Prepare all required reports for funder as directed by Assistant Director

     

    Assist with research needed for grant and requests from funding sources

     

    Must be able to organize and facilitate a staff meeting when needed

     

    Performs other related assignments, special projects and works with other agencies as assigned.

     

    Attend program specific trainings.

     

    Establish management practices guaranteeing satisfactory completion of contractually require program goals.

     

    Oversight of program budget and spenddowns

     

    Working Conditions/Environment

     

    Position requires flexible hours and may include nights and weekends.

     

    Transportation Requirement

     

    Position requires automobile, driver’s license and insurance.

     

    Last Updated: 2/21/2025