• Collections Manager

    Insight Global (Las Vegas, NV)


    Job Description

    We are seeking a detail-oriented and experienced Collections Manager to oversee the collection activities for Homeowners Associations (HOAs) in compliance with Nevada state regulations.

    Key Responsibilities:

    Supervise and manage daily operations of the HOA collections department.

     

    Ensure compliance with Nevada Revised Statutes (NRS) Chapter 649, Fair Debt Collection Practices Act (FDCPA), and internal policies.

     

    Oversee trust account management and ensure accurate reconciliation and reporting.

     

    Develop and implement collection strategies to maximize recovery while maintaining professionalism and empathy.

     

    Maintain accurate records of communications, payments, and legal actions.

     

    Collaborate with legal counsel on escalated accounts and litigation.

     

    Train and mentor collection agents on compliance, customer service, and performance goals.

     

    Prepare reports for senior management on collection performance and compliance metrics.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Required Qualifications:

    Nevada FID Compliance and Collections Manager Certification:

    Must hold a valid Manager’s Certificate issued by the Nevada Financial Institutions Division (FID)

     

    Experience in collections, preferably in HOA or property management.

     

    Strong knowledge of Nevada collection laws and HOA governance.

     

    Excellent communication, negotiation, and leadership skills.

     

    Proficiency in collection software and Microsoft Office Suite.