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Overview

Essential Duties:

+ Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.

+ Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.

+ Ensures compliance with regulations by examining and analyzing records, reports, operating practices, and documentation.

+ Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders.

+ Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer’s expectation.

+ Communicates audit progress and findings by preparing reports, providing information in meetings.

+ Provides management reports by collecting, analyzing, and summarizing management information.

+ Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc.

+ Helps instill a culture of safety, security, and quality and deliver measurable results

+ Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

+ Perform other duties as assigned.

SALARY: $** 25.88/ **hr.

+ The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

Minimum Requirements:

+ High School Diploma or GED

+ Valid state issued driver’s license

+ Some college course work or equivalent experience preferred

+ 2 years customer service experience

+ Aviation experience preferred

+ Must be 18 years of age or older

+ Must submit to and pass a drug screen

+ Must meet all the requirements to receive required Port Authority airport security badge, including a successful completion of a background check and 10-year work history.

Knowledge, Experience, and Skills:

+ At least one year Guest Experience Ambassador experience, with good work performance, ethics, and attendance

+ Impeccable personal presentation and grooming – must be able to keep unform immaculate at all times when guest facing

+ Advanced communication and relationship building skills – able to build relationships with internal and external partners alike using experience and advanced service techniques

+ A collaborative player who can work and communicate effectively as part of a team

+ A problem solver who can work both independently and as a team to solve issues and rapidly deal with changing operational circumstances

+ Must be computer literate with a basic but solid understanding of Microsoft platforms, Outlook, Word, and Excel

REQNUMBER: 130188

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.