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Patient Services Associate

How to Apply

A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.

Job Summary

The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to focus on patient care. Staff on our team cover each of the clerical desks in the Pavilion, UH and CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The Operating Room and Anesthesia Front Desks, Pre-Op, and PACU clerical roles are largely 'behind the scenes' positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Oversee and perform CVC Front Desk Operating Room clerical tasks

+ Get report from the evening clerk and follow up as needed

+ Remain present at the desk to answer calls, walk in questions, receive and distribute tubed products, etc. except when needed for work reasons

+ Schedule add-ons, urgent and emergent cases

+ Place cases from waiting rooms to the assigned room per Charge Nurse or Charge Anesthesia

+ Accurately and completely fill out forms (call-ins, Schedule Change Log, etc.)

+ Professionally and courteously field and route all phone calls, great and assist all that enter the OR Front Desk space

+ Log venders as they come to the desk

+ Give access to scrubs as needed

+ Page anesthesia as needed; put into ORMIS

+ Verify patient locations for patient pick up slips

+ Put Patients on call for the first cases

+ Print O.R. schedule for charge nurses, anesthesia

+ Perform Billing and cycle counting functions

+ Count all DPC's post-op and compare to schedule case count (write case count on top of schedule)

+ Follow up/verify case count with nursing staff case count

+ Run and correct Billing Check for multiple procedures, Case Level daily

+ Run PACU Verification log to help identify the contact person for PACU issues/problems

+ Run PACU Phase I Start Date<>Stop Date and PACU Phase II Start Date<>Stop Date for the day being prepared to be billed

+ Work with PACU Clerk to correct dates and/or times information that appears on Start<>Stop reports

+ Enter post-op billing supplies, implants and equipment and instrument charges in ORMIS

+ Change/add/delete Procedure and Procedure levels post-op.

+ Verify that the Room charge and Recovery Room charges have been generated prior to marking case ?Ready to send? (if information is missing, verify information with other departments and enter in system)

+ Enter delayed billing

+ Run and correct Rooms Verification Report, making sure that all cases are appropriately assigned to a room (move cases out of wait rooms)

+ Run and correct Billing QA report daily

+ Run Time Overlap and fix any times that are incorrect on this report. The only cases that will be in the report are cases that started one date and ran past midnight and into the following day

+ Run Items not Transmitted report daily and follow up on missing charge items

+ Send all Implant sheets to Care Web via Clinical Documentation

+ Print charge summary reports and make adjustments/corrections prior to 4pm each day

+ Log, page for and send out specimens

+ Print labels, wristbands, etc.

+ Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others

+ Train new team members

+ Maintain accurate training documentation and checklists

+ Other duties and projects assigned

Required Qualifications*

+ High School diploma

+ Excellent organizational, analytical and communication skills

+ Good investigative skills and strong attention to detail

+ Demonstrate effective problem-solving skills

+ Self-directed and motivated

+ Prioritizes work and manages time

+ Demonstrated ability to communicate and collaborate effectively with members of the healthcare team

+ Work well with minimal supervision and possesses strong attention to detail

+ Excellent attendance record

Desired Qualifications*

+ Thispositionrequiresinfrequentstanding/walking1 year of customer service experience

+ Bachelor's degree.

+ Knowledge of Perioperative and surgical environments

+ Working knowledge of MiChart (EPIC) and Microsoft Teams

+ Familiar with UMHS Policies and procedures

+ Basic medical terminology

+ Previous work/volunteer experience in a medical environment

+ Customer Service-Focused, multi-tasker, friendly, patient, compassionate, empathetic, dependable and responsible

Work Schedule

CVC Operating Room Front desk, Part Time, 24hrs/wk. Weekends (Saturday and Sunday 6pm-6am)

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

269236

Working Title

Patient Services Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Part-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Operating Rooms - CVC

Posting Begin/End Date

10/01/2025 - 10/08/2025

Salary

$43,056.00 - $62,462.40

Career Interest

Healthcare Admin & Support

Service Employees Intl Union (SEIU)

Surgical Services