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Customer Support Representative

Vacancy details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference

2025-162165

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Front office

Job title

Customer Support Representative

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

What's special about us?

Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

Main Responsibilities

The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.

Main Activities

• Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.

• Meet customer satisfaction and internal sales targets.

• Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.

• Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.

• Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these

But what else? (benefits, specificities, etc.)

Why us?

Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive:

• 25 days holiday a year (plus bank holidays)

• Additional day for every 10 years' service

• Flexitime – where you can accrue up to your contractual hours

• Option to leave from 12:30 on Friday (role dependant)

• Hybrid working – on site 3 days per week from home 2 days (role dependant)

• On site restaurant with daily £1.50 subsidy for lunch

• Costa coffee on site

• Generous pension 7% contributions (after 3 months)

• Health cash back scheme (after probation)

• Purchase of company shares (after 3 months)

• Annual bonus of up to 5%

• Company sick pay

• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services

• Ample free parking

• Green scheme

• Accrue points for traveling to work by bike, walking, public transport or car share

• Once a quarter receive Amazon vouchers for the points (40 points = £10)

Candidate skills & requirements

Must:

• You must have excellent attention to detail and have good English Language skills, both written and spoken.

• Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.

• Being friendly, hardworking with excellent interpersonal skills and customer service skills

• IT literate, proficient in Word, PowerPoint and Outlook

Should:

• Previous CSR experience with complex technical products

• Excel Intermediate

Could:

• Demonstrate a good understanding of technical/engineering/supply chain issues

• Previous experience as a CSR in the aerospace industry

• Experience of SAP

Personal Attributes:

• Self-starter

• Highly self-motivated

• Excellent interpersonal and customer service skills

What's my next step?

Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity & Inclusion

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their identity or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

Position location

Job location

Europe, UK, England, South East

City (-ies)

Fareham