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Contracts & Warranty Services Manager

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Reference number

2025-162869

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Program support & services management (PSSM)

Job title

Contracts & Warranty Services Manager

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of Job Title you'll play a pivotal part on our Department team.

The Contracts & Warranty Services Manager is primarily responsible for leading the warranty administration activities, receiving, reviewing and negotiating claims (warranty, labor, remedies and penalties) and negotiating settlements that meet or exceed company objectives. This position will report to the Director of Program Support & Services.

This position contributes to our vision by:

Warranty Administration

• Collaborate cross-functionally to ensure complete, accurate, and timely responses to customer claims with quick turn-around requirements (acknowledgement, time to close),

• Prepare cost estimations and proposals

• Prepare documentation for internal review and act as focal point of contact between Safran and the customer

• Lead commercial negotiations to reach agreements that meet or reduce company liability, and meet or exceed company profitability targets

• Ensure customer claims accurately reflect negotiated counters, terms and conditions,

• Identify out-of-scope work and resolve open claims with the customer

• Provide solution-oriented inputs to the Accounting management regarding allocation of charges and chargeback / re-allocation to other SAFRAN sites

• Work with Accounting to build forecast of accruals and provisions

Contract support

• Support contract reviews, when new Agreements are to be developed, or existing ones are re-negotiated,

• Analyze and communicate contract requirements to the program team and internal management,

• Provide visibility to program team members on core contractual requirements, terms and conditions

But what else? (advantages, specificities, etc.)

Safran Cabin is #1 worldwide for aircraft interiors.

Here, you will build your skills and grow with a community of experts to enrich yourself every day.

Here, collaboration is embodied within the diversity of our teams all around the world.

Here, we're cutting our emissions, not your ambitions.

Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin!

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

Candidate skills & requirements

Education: BS in Business Administration or equivalent

Experience: 5+ years of experience in aerospace warranty administration, contracts or sales proposal field is required. Experience in commercial aircraft interior or equivalent experience is required.

Computer Skill: Proficient in Microsoft PowerPoint, Excel, and Word; must be able to construct graphs and pivot tables for KPI purposes. Knowledge and understanding of Customer Relation Management tool (CRM) is required. Knowledge and understanding of basic MRP functions and applications is required.

Other Skills: Strong written and verbal skills and be able to analyze and evaluate business proposals. Experience in commercial negotiation is highly preferred.

1. Does require fluent communication in English language.

2. Employment status: full-time.

3. Domestic and international travel may be required.

4. Protracted or irregular hours may be required.

5. Relocation to another Safran facility may be required.

This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

Annual salary

$82,360 - $129,430

Job location

Job location

North America, United States, California

City (-ies)

7330 Lincoln Way CA 92841 Garden Grove

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years

Additional Languages preferred

English (Fluent)